At a Glance
- Tasks: Serve delicious food, build customer relationships, and showcase your passion for ethically sourced ingredients.
- Company: Join the Waitrose family, known for quality and ethical values.
- Benefits: Earn £13.00 per hour, with a night premium and flexible part-time hours.
- Other info: Enjoy opportunities for growth and be part of a supportive team.
- Why this job: Make a real impact on customers' experiences while working in a vibrant environment.
- Qualifications: Great communication skills and a love for food are essential.
The predicted salary is between 27300 - 28650 £ per year.
As a Partner on our service counters, you'll have the perfect opportunity to demonstrate your knowledge and passion for food while feeling proud of how it is ethically sourced and recommend recipes for customers to try. You'll actively bring our ethos – passionate Partners serving food lovers – to life. You'll use your enthusiasm and friendliness to build lasting relationships with your customers. You'll make all the difference to the impression they have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime, all the while helping to maximise sales and profit.
Key Responsibilities
- Take responsibility for your own food counter, ensuring the highest presentation and hygiene standards at all times.
- Stay on top of stock levels, ensuring the products our customers love are there when needed.
- Take great care while working with open food and ensure all due diligence and health & safety protocols are followed, helping to reduce food wastage.
- Maintain your knowledge of new products and have a good understanding of Waitrose's food values (e.g. animal welfare).
- Support the wider shop team when required with general shopkeeping tasks.
Essential Skills/Experience
- Communication skills to enable you to work effectively as part of a team and with our customers.
Desirable Skills/Experience
- Experience of working in a customer facing role is welcomed.
- Experience of working in a catering / hospitality environment.
- Up to date knowledge and strong interest in food and drink trends.
- Flexible approach to ensure the support of the whole branch.
Employment Details
- Closing Date: June 5, 2026
- Pay: £13.00 (£13.25 After 90 days) per hour. In addition, any time worked between 22:00 – 06:00 will attract Night Premium at a rate of £3.75 per hour.
- Contract Type: Permanent
- Hours of Work: Various part-time working hours, including Saturday & Sunday. Position 1 = 05:00 – 13:15 and Position 2 = 14:45 – 21:00.
- Job Level: Partnership Level 10
- Location: Comely Bank (Waitrose & Partners), 38 Comely Bank, Edinburgh, Midlothian, EH4 1AW
Supermarket Assistant, Food Service Counters employer: John Lewis plc
At Waitrose & Partners, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion for food and customer service. Our team members enjoy flexible working hours, competitive pay, and opportunities for personal growth within a supportive environment, all while contributing to our commitment to ethical sourcing and community engagement in the beautiful city of Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Supermarket Assistant, Food Service Counters
✨Tip Number 1
Get to know the company! Before your interview, dive into Waitrose's values and food ethos. This way, you can show off your passion for ethically sourced food and how it aligns with their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships with customers, think of some scenarios where you can demonstrate your friendliness and enthusiasm. Role-playing with a mate can help you feel more confident.
✨Tip Number 3
Be ready to talk food! Brush up on current food trends and be prepared to share your favourite recipes or product recommendations. This will show that you're not just a supermarket assistant but a true food lover!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it easier for us to connect with you.
We think you need these skills to ace Supermarket Assistant, Food Service Counters
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Share any experiences you have with food trends or cooking, and how that aligns with our ethos at Waitrose.
Highlight Customer Service Skills:Make sure to mention any previous roles where you've interacted with customers. We want to see how you’ve built relationships and earned trust in the past, as that's key to our brand!
Be Detail-Oriented:Since you'll be responsible for maintaining hygiene and presentation standards, it’s important to showcase your attention to detail in your application. Give examples of how you've ensured quality in previous jobs.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Waitrose.
How to prepare for a job interview at John Lewis plc
✨Know Your Food
Brush up on your knowledge of food trends and Waitrose's food values. Be ready to discuss your favourite products and how they align with ethical sourcing. This will show your passion for food and help you connect with the interviewers.
✨Showcase Your Customer Skills
Prepare examples of how you've built relationships with customers in previous roles. Highlight your communication skills and how you’ve gone the extra mile to ensure customer satisfaction. This is key for a role that revolves around serving food lovers.
✨Demonstrate Team Spirit
Think of instances where you’ve worked effectively as part of a team. Emphasise your flexibility and willingness to support your colleagues, especially in a busy environment like a supermarket. This will resonate well with their ethos of partnership.
✨Be Ready for Practical Questions
Expect questions about hygiene standards and health & safety protocols. Familiarise yourself with these topics and be prepared to discuss how you would maintain high standards at your food counter. Showing that you take these responsibilities seriously will impress the interviewers.
