At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage shop operations.
- Company: Join the UK's largest employee-owned business, Waitrose & Partners.
- Benefits: Earn £14.58 per hour with night premium pay and flexible working options.
- Other info: Embrace diversity and thrive in a culture of kindness and respect.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Strong people skills and experience in customer-facing roles required.
Overview
ABOUT THE ROLE As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers.
Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime.
All the while helping to maximise on sales and profit.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour.
This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Due to working time regulations, applicants must be 18 years or over to apply.
Key Responsibilities
- Supporting the shop's management team with managerial tasks and work with all other areas of the shop to meet customer demand.
- Ensuring Partners are operating in a safe and legal manner.
- Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
- Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
- Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
- Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
- Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
- Maintaining a safe and tidy working environment with general shopkeeping tasks.
Essential skills/experience
- Good people and leadership skills.
- Good understanding of retail and how to maximise commercial success.
- Experience of working in a customer facing role.
- Good stakeholder management skills when working with third parties and the wider Partnership.
Desirable skills/experience
- Duty Manager Training (Internal Partners only).
- Job Details
- Closing Date: July 13, 2026
- Pay: £14.58 per hour
- Contract Type: Permanent
- Hours of Work: Varied hours of full time work (37.5 hours) across seven days to include late finishes, evenings and weekends, five nights a week total.
- Job Level: Partnership Level 10
- Where You'll Be Working: Storrington (Waitrose & Partners), Old Mill Square, Storrington, West Sussex, RH20 4NQ
- About the Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose.
We’re not just employees, we’re Partners, driven by our purpose to build a happier world.
We’re ruthlessly focused on being brilliant at retail.
We continue to innovate, adapt and diversify.
Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards.
We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong.
Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE.
Growing ourselves individually, and as a collective.
As Partners, we make all the difference.
And, we all own it.
Important points to note: Some roles are subject to pre-employment vetting (which may include DBS checks).
If required, you’ll be informed and provided with information about vetting during the recruitment process.
Any DBS checks will be carried out by a third-party registered body and financial probity checks may also be required for some roles.
We encourage you to apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all Partners to have a good work-life balance and we support flexible working.
This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.
Please discuss this further with the hiring manager during your interview.
At the John Lewis Partnership we’re not just employees; we’re co-owners, and that’s why we’re called Partners.
Being a Partner means not only do we all collectively share the responsibilities of being the UK’s largest employee-owned business, but we also share in its rewards and successes.
It’s this ownership model that makes the Partnership a very unique place to work.
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