At a Glance
- Tasks: Lead a team at Waitrose, ensuring excellent customer service and managing shop operations.
- Company: Join the renowned Waitrose team known for its passion for food and customer care.
- Benefits: Earn £14.58 per hour plus a night premium of £3.75, with flexible part-time hours.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference in customers' shopping experiences while developing your leadership skills.
- Qualifications: Strong people skills and retail experience; must be 18 or over.
About the Role
As a Team Leader within one of our Waitrose shops, you’ll help our difference be felt by customers on every visit, providing the Partner‑led service and passion for food that our competitors can’t match. Night premium of £3.75 per hour applies for work between 22:00 and 06:00. These rates also apply to existing Partners enrolled in Enhanced Hours Premium arrangements.
Key responsibilities include:
- Supporting the shop’s management team with managerial tasks and working across all areas of the shop to meet customer demand.
- Ensuring Partners operate in a safe and legal manner.
- Fulfilling online customer orders ready for drivers to deliver their shopping directly to customers’ doors.
- Managing stock replenishment to keep shelves full and products in the right place at the right time.
- Providing checkout support, managing Click & Collect orders, fulfilling on‑demand customer orders, and offering additional assistance to the wider shop team when needed.
- Proactively driving the shop’s commercial performance and proposing ideas for continuous improvement.
- Reducing wastage by following product due‑diligence policies and marking down items approaching sell‑by dates.
- Maintaining a safe and tidy working environment with general shop‑keeping tasks.
Essential Skills & Experience:
- Good people and leadership skills.
- Strong understanding of retail and how to maximise commercial success.
- Experience in a customer‑facing role.
- Effective stakeholder‑management skills when working with third parties and the wider partnership.
Desirable Skills & Experience:
- Duty Manager Training (Internal Partners only).
Job Details:
- Closing Date: July 6, 2026
- Pay: £14.58 per hour
- Contract Type: Temporary
- Hours: Part‑time – Wednesday, Thursday, Friday, Saturday 23:00–08:00
- Job Level: Partnership Level 10
- Location: Sheffield (Waitrose & Partners), 1‑3 Ecclesall Road, Sheffield, West Yorkshire, S118HY
Additional Requirements:
- Pre‑employment vetting (including DBS checks) may be required.
- Due to working time regulations, applicants must be 18 years or over.
We think you need these skills to ace Team Leader Nights in Sheffield
Leadership Skills
Customer Service Skills
Retail Knowledge
Commercial Awareness
Stakeholder Management
Stock Management
Checkout Operations
