At a Glance
- Tasks: Deliver quality Waitrose produce and support the shop team with daily tasks.
- Company: Join the renowned Waitrose team known for excellent customer service.
- Benefits: Earn £13.00 per hour, with a night premium and flexible part-time hours.
- Other info: Perfect for those seeking a dynamic role with varied hours and growth opportunities.
- Why this job: Be the face of Waitrose, delivering fresh produce and building customer relationships.
- Qualifications: Must have a valid UK driving licence and great customer service skills.
The predicted salary is between 13 - 13 £ per hour.
About the Role
As one of our Customer Delivery Drivers, you’ll deliver quality Waitrose produce and partner‑led service right to our customers’ doors. When you’re not on the road you’ll be back in the shop supporting the team with daily tasks such as stock replenishment and housekeeping, helping to keep the shop running efficiently.
Key Responsibilities
- Check your delivery routes for the day.
- Load and prepare your van, ensuring all orders are together and can be efficiently delivered directly to customers.
- Perform all required vehicle safety checks, maintain full road compliance and health and safety.
- Act as an ambassador for the Waitrose brand, providing excellent customer service.
- Help customers with their shopping and build rapport based on trust and service.
- Support the wider shop team with general shop‑keeping tasks as needed.
Essential skills / experience
- Full valid B‑Category UK manual driving licence with no more than 6 points.
- Excellent customer service skills.
- Ability to meet the physical requirements of the role (e.g. lifting crates, walking up staircases, moving cages).
Desirable skills / experience
- Previous experience in a driving role and knowledge of chilled vehicles.
Additional Information
- Pay: £13.00 per hour (£13.25 after 90 days).
- Night premium of £3.75 per hour for hours worked between 22:00 and 06:00.
- Contract type: Permanent.
- Hours of work: Varied part‑time hours across seven days, including early starts, late finishes, evenings and weekends between 06:30 – 21:30.
- Location: Saxmundham (Waitrose & Partners), Church Street, Saxmundham, Suffolk, IP171EP.
- Legal: Applicants must be 18 years or older. Background checks and vetting may be required – a standard DBS check will be carried out.
Closing date: July 16, 2026.
Supermarket Assistant, Customer Delivery Driver in Saxmundham employer: John Lewis plc
John Lewis plc is an excellent employer, offering a supportive work culture at The Odney Hotel in the picturesque setting of Cookham, Berkshire. Employees benefit from competitive pay, flexible part-time hours, and opportunities for growth within a renowned company known for its commitment to customer service excellence. Join us to be part of a team that values your contributions and fosters a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Supermarket Assistant, Customer Delivery Driver in Saxmundham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like John Lewis plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at John Lewis plc and let us see your personality shine through!
We think you need these skills to ace Supermarket Assistant, Customer Delivery Driver in Saxmundham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and John Lewis plc.
Get Familiar with Our Brand:Before applying, take some time to learn about John Lewis plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at John Lewis plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress John Lewis plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which John Lewis plc will surely appreciate.
