At a Glance
- Tasks: Help customers with a passion for food and ensure shelves are stocked.
- Company: Join the Waitrose team, known for exceptional customer service.
- Benefits: Earn £13.25 per hour plus a night premium of £3.75.
- Other info: Part-time hours with opportunities for growth in a vibrant environment.
- Why this job: Make a difference in customers' shopping experiences and build loyalty.
- Qualifications: Good communication skills and a flexible approach to teamwork.
About the Role
As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner‑led service and passion for food that our competitors can't compete with – passionate Partners serving food lovers.
Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime.
In addition to your contractual pay, any time worked between 22:00 and 06:00 will attract Night Premium at a rate of £3.75 per hour.
This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Due to working‑time regulations, applicants must be 18 years or over to apply.
Key Responsibilities
- Stock replenishment – ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
- Fulfilling online customer orders ready for our drivers to deliver their shopping directly to their doors.
- Reducing wastage by following product due diligence and markdowns to those reaching their sell‑by dates.
- Working with the wider shop team to support when needed including checkout support, managing Click & Collect orders, fulfilling on‑demand customer orders and more.
- Maintain a safe and tidy working environment with general shop‑keeping tasks.
Essential Skills / Experience
- Communication skills to enable you to work effectively as part of a team and with our customers.
Desirable Skills / Experience
- Experience of working in a customer‑facing role is welcomed.
- Up‑to‑date knowledge and strong interest in food and drink trends.
- Flexible approach to ensure the support of the whole branch.
- Job Details
- Closing Date: July 12, 2026
- Pay: £13.25 hourly
- Contract Type: Temporary
- Hours of
Work: 20 hours – varied part‑time work across seven days to include early starts, late finishes, evenings and will require working a Saturday or Sunday every week between the hours of 06:30 – 00:00
- Job Level: Partnership Level10
- Location: Saxmundham (Waitrose & Partners), Church Street, Saxmundham, Suffolk, IP171EP
- Night Premium: £3.75 per hour for hours between 22:00 and 06:00
- Important Information
It’s important to note that some of our roles are subject to pre‑employment vetting, which may include DBS checks for successful candidates.
If required, you will be informed and provided with information about vetting during the recruitment process.
Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
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Supermarket Assistant in Saxmundham employer: John Lewis plc
John Lewis plc is an excellent employer, offering a supportive work culture at The Odney Hotel in the picturesque setting of Cookham, Berkshire. Employees benefit from competitive pay, flexible part-time hours, and opportunities for growth within a renowned company known for its commitment to customer service excellence. Join us to be part of a team that values your contributions and fosters a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Supermarket Assistant in Saxmundham
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including John Lewis plc, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Supermarket Assistant in Saxmundham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like John Lewis plc that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at John Lewis plc will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about John Lewis plc and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at John Lewis plc
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at John Lewis plc, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at John Lewis plc!
