About the Role
As a Loss Prevention Partner (LPP) in the Profit Protection team, you will add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You will investigate trends and report on key themes regarding shrinkage to protect our profits. You will protect colleagues and customers by patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour. In addition to the contractual pay, any time worked between 22:00–06:00 will attract a Night Premium of £4.25 per hour. You will work on a rota basis and be required to work a variety of shifts, including evenings and weekends. Due to the nature of the role, you must be 18 years or older.
Key Responsibilities
- Be a point of contact for branch loss‑prevention related issues, and escalating as required.
- Mitigate the risk of malicious harm to partners and customers.
- Manage shrinkage performance within budget and risk appetite.
- Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
- Support and coach fellow partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
- De‑escalate conflict situations professionally and detain or ban individuals who are committing offences in the shop.
- Support investigations where required.
Essential Skills & Experience
- Excellent verbal and written communication skills.
- Confidence in resolving conflict.
- Great attention to detail with the ability to spot trends and signs of profit loss.
- Good customer service and relationship‑building skills.
Desirable Skills & Experience
- Previous experience working in a loss‑prevention role and a customer‑facing environment (not essential).
Job Details
Closing date: July27,2026.
Pay: £29,000.00–£41,000.00 per annum.
Contract type: Permanent.
Hours of work: Varied hours of full‑time work (37.5 hours a week) across seven days to include early starts, late finishes, evenings and weekends.
Job level: Partnership Level9.
Location: Reading, Berkshire (JohnLewis & Partners, Broad Street, RG12BB).
Loss Prevention Partner in Reading employer: John Lewis plc
John Lewis plc is an excellent employer, offering a supportive work culture at The Odney Hotel in the picturesque setting of Cookham, Berkshire. Employees benefit from competitive pay, flexible part-time hours, and opportunities for growth within a renowned company known for its commitment to customer service excellence. Join us to be part of a team that values your contributions and fosters a rewarding career in hospitality.
