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- Tasks: Protect profits by investigating shrinkage trends and patrolling the shop floor.
- Company: Join the UK's largest employee-owned business with a focus on innovation.
- Benefits: Enjoy flexible working hours, competitive pay, and comprehensive training.
- Why this job: Make a real impact in a dynamic environment while building valuable skills.
- Qualifications: Great communication skills and attention to detail; previous experience is a plus but not required.
- Other info: Be part of a supportive team that values diversity and work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
As a Loss Prevention Partner (LPP) in our Profit Protection team, you will add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You will investigate trends and report on key themes regarding shrinkage to protect our profits. You will protect your fellow Partners and customers by patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour. Due to its nature, you need to be 18 years or older to work in this role. You will work on a rota basis and will be required to work a variety of shifts, including evenings and weekends.
Your day will be varied but day-to-day responsibilities will include:
- Be a point of contact for branch Profit Protection related issues, and escalate as required.
- Mitigate the risk of malicious harm to Partners and Customers.
- Manage shrinkage performance within budget and risk appetite.
- Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
- Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
- De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops).
- Support with investigations where required.
Excellent verbal and written communication skills are essential, along with confidence in resolving conflict, great attention to detail with the ability to spot trends and signs of profit loss, and good customer service and relationship building skills.
Desirable skills/experience you may have:
- Previous experience of working in a loss prevention role and a customer facing environment would be beneficial but is not essential as you will receive full and comprehensive training in the first few weeks of starting in your new role.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Loss Prevention Partner in Oxford employer: John Lewis plc
Contact Detail:
John Lewis plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Prevention Partner in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media to see what we're all about. Understanding our values will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your conflict resolution skills! As a Loss Prevention Partner, you'll need to handle tricky situations. Role-play with a friend or family member to build your confidence in de-escalating conflicts.
✨Tip Number 3
Be ready to share your observations! During the interview, think of examples where you've spotted trends or solved problems. This shows you have the attention to detail we value and can contribute to managing shrinkage effectively.
✨Tip Number 4
Don't forget to ask questions! Show your interest by asking about the team dynamics or how we support our Partners. It’s a great way to demonstrate your enthusiasm for the role and learn more about how you can thrive with us.
We think you need these skills to ace Loss Prevention Partner in Oxford
Some tips for your application 🫡
Show Your Passion for Profit Protection: When writing your application, let us know why you're excited about the Loss Prevention Partner role. Share any experiences or interests that relate to protecting profits and ensuring a safe environment for both Partners and customers.
Highlight Your Communication Skills: Since excellent verbal and written communication skills are key for this role, make sure to showcase examples where you've effectively communicated in previous jobs or situations. This will help us see how you can contribute to our team.
Detail Your Attention to Detail: We’re looking for someone who can spot trends and signs of profit loss. In your application, provide specific examples of how you've demonstrated attention to detail in past roles or projects. This will show us you have what it takes to manage shrinkage performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at John Lewis plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Loss Prevention Partner inside out. Familiarise yourself with common shrinkage issues and how they can impact profitability. This will help you speak confidently about how you can add value to the team.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, prepare examples from your past experiences where you've effectively communicated in challenging situations. Think about times when you’ve resolved conflicts or built relationships with customers.
✨Demonstrate Attention to Detail
During the interview, highlight your ability to spot trends and signs of profit loss. You might be asked situational questions, so be ready to discuss how you would approach monitoring CCTV or investigating suspicious behaviour.
✨Emphasise Teamwork and Support
As a Loss Prevention Partner, you'll be part of a team. Share examples of how you've supported colleagues in the past, whether through coaching or collaboration. This shows that you’re not just focused on your own success but also on helping others thrive.
