At a Glance
- Tasks: Deliver quality Waitrose produce and support shop tasks when needed.
- Company: Join the passionate team at Waitrose, known for excellent service.
- Benefits: Earn £14.31 per hour plus Night Premium for late shifts.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Be a brand ambassador while enjoying flexible part-time hours.
- Qualifications: Must have a valid UK driving licence and great customer service skills.
The predicted salary is between 29700 - 29700 £ per year.
As one of our Customer Delivery Drivers, you’ll bring the unique blend of quality Waitrose produce and partner‑led service right to our customers’ doors.
Actively play out our ethos – passionate partners serving food lovers.
When you’re not on the road, you’ll return to the shop supporting the team with daily tasks such as stock replenishment and housekeeping, contributing to the efficient and productive running of the shop.
In addition to contractual pay, any time worked between 22:00 and 06:00 will attract Night Premium at a rate of £3.75 per hour.
This also applies to existing partners enrolled in Enhanced Hours Premium arrangements.
You must be 18 years or older.
Key Responsibilities
- Check delivery routes for the day.
- Load and prepare the van for deliveries, ensuring all orders are together and can be delivered efficiently.
- Ensure all vehicle safety checks are complete and maintain road compliance, health and safety.
- Act as an ambassador for the Waitrose brand with excellent customer service as your priority.
- Help customers with their shopping and build rapport based on trust and service.
- Support the wider shop team with general shopkeeping tasks when required.
Essential skills and experience
- Full valid B-Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Time management skills.
- Ability to cope with physical requirements of the role (lifting crates, moving cages).
- Comfortable working independently, self‑motivated and adaptable.
- IT literate.
Desirable skills and experience
- Previous driving experience, especially with chilled vehicles.
- Job Details
- Closing date: July 27, 2026
- Pay: £14.31 hourly
- Contract type: Temporary
- Hours of work: Varied part‑time (15 hours) across seven days – early starts, late finishes, evenings and weekends between 06:45 and 22:00.
- Job level: Partnership Level 10
- Location: Otley (Waitrose & Partners), 60 Westgate, Otley, West Yorkshire, LS21 3AS
Some roles are subject to pre‑employment vetting, which may include DBS checks and financial probity checks.
We encourage you to complete any required vetting documents promptly to avoid delays.
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Customer Delivery Driver, Supermarket Assistant in Otley employer: John Lewis plc
John Lewis plc is an excellent employer, offering a supportive work culture at The Odney Hotel in the picturesque setting of Cookham, Berkshire. Employees benefit from competitive pay, flexible part-time hours, and opportunities for growth within a renowned company known for its commitment to customer service excellence. Join us to be part of a team that values your contributions and fosters a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant in Otley
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like John Lewis plc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like John Lewis plc. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant in Otley
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to John Lewis plc.
How to prepare for a job interview at John Lewis plc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in John Lewis plc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services John Lewis plc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
