Omnichannel Growth Lead

Salary: £76,800.00 - £123,000.00

Contract type: Permanent

Working pattern: Hybrid – a mixture between the London head office and home, balanced with business needs.

• Define the 3–5 year digital and omnichannel growth strategy for JohnLewis.com, mapping out "where to play / how to win" frameworks across conversion, customer lifetime value, marketplaces, and category expansion.
• Identify and prioritise large incremental growth opportunities by analysing macro retail trends, performance data (revenue, profit, traffic, AOV), and structural shifts such as AI‑driven discovery and social commerce.
• Build robust business cases and commercial frameworks with clear ROI, payback, and risk assessments, partnering closely with Finance to align growth levers to planning cycles and targets.
• Lead high‑impact strategic programmes and incubation, acting as an internal “venture lead” to define MVPs, success metrics, and scaling plans for new digital propositions and AI‑driven customer experiences.
• Produce ExCo‑ready narratives and strategic choices that simplify complex ideas into clear decisions, framing trade‑offs and risks with clarity for executive leadership.
• Drive cross‑functional collaboration across Digital Trading, Commercial, Customer/CRM, Product & Technology, Supply Chain, and Retail teams to ensure growth strategies translate into delivery roadmaps.

• 7–12 years in strategy, consulting, or digital commerce roles, with a proven track record of defining and delivering growth strategies in omnichannel retail.
• Advanced analytical capability and strong commercial acumen, with comfort handling data, financial modelling, ambiguity, and directly linking strategy to P&L impact.
• Executive‑level communication and storytelling, with specific experience developing board‑level strategy materials and framing complex choices clearly.
• Strategic clarity and intellect, demonstrating the ability to grasp new growth opportunities at pace and simplify complexity into actionable direction.
• Influence and stakeholder management, with the confidence to challenge, align, and collaborate with senior leadership across multiple business units.
• A strong bias for action and external curiosity, constantly scanning for market trends, competitor benchmarks and structural industry disruptions.

• Top‑tier professional background from a leading retailer or consultancy such as McKinsey or Bain.
• Deep digital commerce expertise, including a strong understanding of digital platforms, e‑commerce trading, SEO, performance marketing economics, personalisation, and CRM strategy.
• Future‑focused retail knowledge, spanning marketplaces, direct‑to‑consumer models, store operations, and the ongoing impact of AI/LLM on digital commerce.
• Proposition launch experience, with a background in successfully launching brand‑new digital services, memberships, or curated business models from concept to execution.

Closing Date: July 17, 2026