At a Glance
- Tasks: Deliver outstanding customer service and maintain exceptional shop standards.
- Company: Join the UK's largest employee-owned business, John Lewis & Partners.
- Benefits: Earn £13.00 per hour, with a Night Premium for late shifts.
- Other info: Flexible working hours and opportunities for career development.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Basic IT skills and strong communication abilities are essential.
The predicted salary is between 13 - 13 £ per hour.
As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just cannot compete with. Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities
- Delivering engaging and inspirational customer service at every stage of the customer journey.
- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
- Identifying areas of improvement and implementing solutions.
- Helping to protect our profits by supporting with accurate stock counts.
Essential skills/experience you'll need
- Basic IT literacy.
- Strong communication skills.
Desirable skills/experience you may have
- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
- Merchandising and product displays experience.
Closing Date: September 23, 2026
Pay: £13.00 (£13.25 After 90 days)
Contract Type: Temporary
Hours of Work: Varied hours of full time work across seven days to include early starts, late finishes, evenings and weekends.
Job Level: Partnership Level 10
Where You'll Be Working: Nottingham (John Lewis & Partners), Victoria Centre, Nottingham, Nottinghamshire, NG1 3QA
Customer Assistant (Christmas) in Nottingham employer: John Lewis plc
John Lewis Waitrose & Partners is an excellent employer, offering a supportive work culture that values teamwork and customer service. With flexible part-time hours and a night premium for late shifts, employees enjoy a balanced work-life experience while contributing to a community-focused environment in Locks Heath. Opportunities for personal growth and development are encouraged, making it a rewarding place to build a career in retail and delivery.
