At a Glance
- Tasks: Deliver exceptional customer service and maintain shop standards to enhance the shopping experience.
- Company: Join the renowned John Lewis team known for its commitment to quality and customer care.
- Benefits: Earn £13.00 per hour, with potential increases and night bonuses for late shifts.
- Other info: Flexible hours available, perfect for students seeking part-time work while studying.
- Why this job: Be part of a dynamic team where your contributions directly impact customer satisfaction.
- Qualifications: Basic IT skills and strong communication abilities are essential; retail experience is a plus.
The predicted salary is between 13 - 13 £ per hour.
As a Customer Assistant in a John Lewis shop, you will deliver outstanding customer service and maintain shop standards through displays, stock availability and general cleanliness, ensuring customers feel supported and loyal to the brand.
Responsibilities
- Deliver engaging and inspirational customer service at every stage of the customer journey.
- Use product knowledge and sales training to drive sales and increase profits.
- Put the customer at the heart of everything you do, proactively acknowledging and resolving their queries.
- Work flexibly across the shop to support the wider team, including till support, stock replenishment, price ticketing and general shop‑keeping tasks.
- Identify areas of improvement and implement solutions.
- Help protect profits through accurate stock counts.
Essential skills and experience
- Basic IT literacy.
- Strong communication skills.
Desirable skills and experience
- Experience of working in a customer‑facing role.
- Experience with merchandising and product displays.
Employment details
- Pay: £13.00 per hour (increase to £13.25 after 90 days).
- Contract type: Temporary.
- Hours of work: Varied full‑time or part‑time hours (20‑37.5 hours) across seven days, including early starts, late finishes, evenings and weekends. All contracts include weekend working and a Thursday shift until 20:00.
- Night bonus: £3.75 per hour for hours worked between 22:00 and 06:00 (also applies to Partners with Enhanced Hours Premium arrangements).
Location
Norwich – All Saints Green, Norwich, Norfolk, NR1 3LX.
Customer Assistant in Norwich employer: John Lewis plc
At John Lewis, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer satisfaction. Our Norwich location provides a supportive environment where you can grow your skills in customer service while enjoying competitive pay and flexible working hours. With opportunities for career advancement and a commitment to employee well-being, joining our team means becoming part of a brand that truly cares about its people.
