At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and maximise sales.
- Company: Join Waitrose, a brand known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy a competitive salary, night premium, and opportunities for career growth.
- Other info: Flexible full-time hours with a supportive culture focused on care and productivity.
- Why this job: Be a key player in a dynamic environment that values teamwork and innovation.
- Qualifications: Experience in leading teams in fast-paced retail settings is essential.
About the Role
As a Team Manager in one of our Waitrose shops, you will influence and motivate your team and be a positive role model for delivering outstanding Partner‑led, customer service that is distinctly Waitrose. You will help maximise sales and profit while ensuring high customer satisfaction and a safe, compliant store environment. You must be 18years or older.
Night premium of £4.75 per hour applies to any hours worked between 22:00 – 06:00. This premium also applies to existing partners enrolled in Enhanced Hours Premium arrangements.
Key Responsibilities
- Use your commercial skills to maximise sales and profit while minimising wastage.
- Ensure consistently high levels of availability and merchandising and deliver an efficient, legal, and secure store operation.
- Improve and maintain customer satisfaction.
- Use your people skills to manage your team, from leading and inspiring to people‑related tasks such as organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential Skills/Experience
- Experience of leading a team with a proven track record in a fast‑paced, customer‑focused environment.
- Ability to build high‑performing teams, recognise talent, and hold regular, honest performance conversations.
- A passion for retail, understanding competitors and the economic factors impacting the partnership.
- Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.
- Ability to communicate with clarity and influence stakeholders at all levels.
Desirable Skills/Experience
- Experience with disciplinary and grievance processes.
- Hiring manager/recruitment experience.
- Food hygiene level3.
- Personal licence holder.
- Experience in regulatory compliance management.
Job Details
- Pay: £32,000 – £45,600 per annum.
- Job level: Partnership Level8.
- Hours: Varied full‑time (37.5hours) across seven days, including nights, evenings and weekends.
- Closing date: July8,2026.
- Location: NewtonMearns – 2Greenlaw Place, Renfrewshire, G776GW.
We think you need these skills to ace Team Manager (Nights) in Newton Mearns
Team Leadership
Customer Service
Sales Maximisation
Commercial Skills
Performance Management
Communication Skills
Change Management
