At a Glance
- Tasks: Deliver fresh produce to customers and support shop tasks when not on the road.
- Company: Join the UK's largest employee-owned business, Waitrose & Partners.
- Benefits: Earn £14.31 per hour with night premium and flexible working options.
- Other info: Enjoy career growth in a supportive environment that values diversity.
- Why this job: Be part of a friendly team and make customers smile with great service.
- Qualifications: Must have a valid UK driving licence and excellent customer service skills.
As one of our Customer Delivery Drivers, you’ll bring Waitrose produce with Partner-led service to customers’ doors. You’ll contribute to a friendly, welcoming shop environment, supporting the team with daily tasks such as stock replenishment and housekeeping when not on deliveries. Night Premium applies for hours between 22:00 and 06:00 at £3.75 per hour, including for existing Partners enrolled on Enhanced Hours Premium arrangements. You must be 18 years or older to work in this role.
Responsibilities
- Check delivery routes for the day.
- Load and prepare your van for deliveries, ensuring orders are together for efficient delivery directly to customers.
- Complete vehicle safety checks, maintain road compliance, and adhere to health and safety requirements.
- Represent the Waitrose brand on the road with a strong focus on customer service.
- Assist customers with their shopping and build rapport based on trust and service.
- Support the wider shop team with general shopkeeping tasks when required.
Essential skills/experience
- Full valid B-category UK manual driving licence with no more than 6 points.
- Excellent customer service skills.
- Strong time management skills.
- Able to cope with the physical requirements of the role (e.g., lifting of crates, moving cages).
- Ability to work independently, be self-motivated, and adaptable.
- IT literate.
Desirable skills/experience
- Previous experience in a driving role and knowledge of chilled vehicles would be welcomed.
Additional Information
- Closing Date: July 21, 2026
- Pay: £14.31 hourly
- Contract Type: Permanent
- Hours of Work: Various hours including early starts and/or late finishes and weekend work – 23 hours per week
- Job Level: Partnership Level 10
- Location: Newbury (Waitrose & Partners), Oxford Road, Newbury, Berkshire, RG14 1NB
We support flexible working where possible, including flexible or compressed hours, job sharing, or shorter hour contracts. Please discuss this with the hiring manager during your interview.
Customer Delivery Driver, Supermarket Assistant in Newbury employer: John Lewis plc
John Lewis plc is an excellent employer, offering a supportive work culture at The Odney Hotel in the picturesque setting of Cookham, Berkshire. Employees benefit from competitive pay, flexible part-time hours, and opportunities for growth within a renowned company known for its commitment to customer service excellence. Join us to be part of a team that values your contributions and fosters a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant in Newbury
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like John Lewis plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at John Lewis plc and let us see your personality shine through!
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant in Newbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and John Lewis plc.
Get Familiar with Our Brand:Before applying, take some time to learn about John Lewis plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at John Lewis plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress John Lewis plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which John Lewis plc will surely appreciate.
