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- Tasks: Train and coach Partners to deliver exceptional customer service and selling skills.
- Company: Join the UK's largest employee-owned business, John Lewis.
- Benefits: Enjoy flexible working hours and a supportive work-life balance.
- Why this job: Make a real impact by helping others excel in customer service.
- Qualifications: Experience in retail and strong customer service skills required.
- Other info: Be part of a diverse team that values kindness and respect.
The predicted salary is between 30000 - 42000 £ per year.
As a Service & Selling Coach in one of our John Lewis shops, you will be helping to deliver a real difference to our customers through service they wouldn’t find anywhere else. You will be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for, ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
Helping our Partners to have all of the skills and knowledge they need to serve our customers is a really important role.
Responsibilities:- Conduct engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
- Provide Partners with constructive feedback to help their personal development.
- Be creative in the way you deliver training to cater for different learning styles.
- Plan and deliver inductions for new Partners.
- Deliver and support technical training which will be needed while working on the shop floor (for example; headsets, devices, apps, new learning platforms, etc.).
- Stay up to date with your own learning and develop so you can champion the very best service associated with the John Lewis brand.
- Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.
- Good computer skills enabling you to facilitate and produce training on different systems.
- Great customer service skills.
- Experience of working in a customer-facing selling/retail environment.
- Ability to plan and prioritise own time and workload.
- Previous experience working as part of a team.
- Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
- Stakeholder management to build relationships with colleagues and subject matter experts.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Service and Selling Coach in Milton Keynes employer: John Lewis plc
Contact Detail:
John Lewis plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Selling Coach in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research John Lewis and its values, especially around customer service and teamwork. This will help you connect with the interviewers and show that you're genuinely interested in being a part of the Partnership.
✨Tip Number 2
Practice your coaching skills! Think of examples from your past experiences where you've trained or supported others. Be ready to share these stories during your interview to demonstrate your ability to develop Partners' skills.
✨Tip Number 3
Show off your creativity! Prepare to discuss how you would deliver engaging training sessions tailored to different learning styles. This will highlight your adaptability and understanding of effective coaching methods.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team and becoming a true Partner in our mission.
We think you need these skills to ace Service and Selling Coach in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Service: When you're writing your application, let your enthusiasm for customer service shine through. We want to see how you can make a real difference in our customers' experiences, so share any relevant stories or examples that highlight your commitment to exceptional service.
Tailor Your Experience: Make sure to customise your application to reflect the skills and experiences that align with the role of Service and Selling Coach. Highlight your previous coaching or training experiences, especially in retail, and how they’ve prepared you to help others excel in their roles.
Be Creative and Engaging: Since the role involves delivering training sessions, show us your creative side in your application. Use engaging language and structure your application in a way that reflects how you would approach training – think about different learning styles and how you can cater to them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what it means to be a Partner at John Lewis.
How to prepare for a job interview at John Lewis plc
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of John Lewis and its values. Understand their commitment to customer service and how you can contribute to that as a Service & Selling Coach. Being able to discuss specific examples of how you've improved service in previous roles will really impress them.
✨Show Off Your Coaching Skills
Prepare to demonstrate your coaching style during the interview. Think about how you would engage a group or an individual partner in a training session. You might even want to role-play a mini-training scenario to showcase your creativity and adaptability in delivering training.
✨Feedback is Key
Be ready to talk about how you provide constructive feedback. Share examples of how you've helped others develop their skills in the past. This shows that you understand the importance of personal development and are committed to helping partners grow.
✨Tech Savvy is a Must
Since the role involves using various systems and learning platforms, be prepared to discuss your computer skills. Mention any experience you have with tools like Workday or similar platforms, and how you’ve used technology to enhance training and coaching sessions.
