At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage shop operations at night.
- Company: Join the Waitrose family, known for its commitment to quality and community.
- Benefits: Earn £14.58 per hour plus a night premium of £3.75 for late shifts.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference in customers' shopping experience while developing your leadership skills.
- Qualifications: Strong people skills and experience in retail or customer service.
About the Role
As a Team Leader within one of our Waitrose shops, you will help create a noticeable difference for our customers on every visit, delivering a Partner‑led service and passion for food that our competitors cannot match. Your drive to go the extra mile will strengthen customers’ trust and loyalty, while also contributing to the shop’s sales and profit. In addition to contract pay, any time worked between 22:00 and 06:00 will attract a night premium of £3.75 per hour. Existing Partners who have enrolled in Enhanced Hours Premium arrangements will also receive this premium.
Key Responsibilities
- Support the shop's management team with managerial tasks and collaborate with all shop areas to meet customer demand.
- Ensure Partners operate safely and legally.
- Fulfill online customer orders ready for drivers to deliver.
- Manage stock replenishment, keeping shelves full and products properly placed.
- Provide support across the shop, including checkout support, Click & Collect orders, on‑demand orders, and other assistance.
- Proactively drive commercial performance, offering ideas for continuous improvement.
- Reduce wastage by following product due diligence and applying markdowns to sell‑by‑date items.
- Maintain a safe and tidy working environment through general shop‑keeping tasks.
Essential skills/experience
- Good people and leadership skills.
- Understanding of retail and how to maximise commercial success.
- Experience in a customer‑facing role.
- Stakeholder management skills when working with third parties and the wider Partner network.
Desirable skills/experience
- Duty Manager Training (Internal Partners only).
Closing Date: June 13, 2026
Pay: £14.58 hourly
Contract Type: Permanent
Hours of Work: Varied hours of full‑time work across seven days to include weekends, between 21:00 and 08:00
Job Level: Partnership Level 10
Location: Milngavie (Waitrose & Partners), Glasgow Road, Milngavie, Stirlingshire, G626JP
Supermarket Assistant, Team Leader Nights in Milngavie employer: John Lewis plc
At Waitrose, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer service excellence. As a Team Leader in Milngavie, you will enjoy competitive pay, including a night premium, and have access to numerous growth opportunities within our Partner network, all while contributing to a community-focused environment that prioritises quality and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Supermarket Assistant, Team Leader Nights in Milngavie
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like John Lewis plc, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like John Lewis plc!
We think you need these skills to ace Supermarket Assistant, Team Leader Nights in Milngavie
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at John Lewis plc, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at John Lewis plc and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show John Lewis plc that you’re ready to jump in and contribute right away!
How to prepare for a job interview at John Lewis plc
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
