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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a leader in prestige beauty with a dynamic culture.
- Benefits: Competitive pay, training opportunities, and career progression.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Retail experience and strong leadership skills required.
- Other info: Great chance to develop skills for a fulfilling career in beauty.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
Key Skills- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Retail Manager in London employer: John Lewis plc
Contact Detail:
John Lewis plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager in London
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to retail management. Think about how you would handle customer service challenges or lead a team effectively—this will set you apart!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Manager in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've coached and developed teams in the past, so share specific examples that showcase your ability to inspire others.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can connect their experiences to what we’re looking for.
Be Results-Oriented: We’re all about achieving targets, so make sure to include any quantifiable results from your previous roles. Whether it’s sales figures or customer satisfaction scores, showing us your impact will definitely catch our eye!
Apply Through Our Website: Finally, don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at John Lewis plc
✨Know Your Numbers
Before the interview, brush up on your sales figures and key performance indicators from your previous roles. Being able to discuss how you met or exceeded targets will show your results-oriented mindset and give you a solid edge.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to guide and develop others, which is crucial for the role.
✨Understand the Brand
Research the company’s values, products, and recent initiatives. Being able to articulate how your vision aligns with theirs will not only impress them but also show that you're genuinely interested in the position and the brand.
✨Prepare for Customer Scenarios
Think of challenging customer service situations you've faced and how you handled them. Be ready to discuss these scenarios during the interview, as they’ll want to see your diplomacy and tact in action.