At a Glance
- Tasks: Lead innovative loyalty propositions and optimise existing offerings for John Lewis and Waitrose.
- Company: Join the UK's largest employee-owned business, known for its commitment to quality and service.
- Benefits: Competitive salary, flexible working, and a chance to co-own your workplace.
- Other info: Collaborative culture with excellent career growth opportunities and a focus on work-life balance.
- Why this job: Make a real impact in a fast-paced environment while crafting memorable customer experiences.
- Qualifications: Experience in loyalty proposition development and strong data-driven decision-making skills.
The predicted salary is between 50000 - 88500 £ per year.
ABOUT THE ROLE
Loyalty isn't just a program at the John Lewis Partnership, it is a core priority driving our overarching business strategy and transformation. We are seeking a highly commercial, data-driven Loyalty Senior Propositions Manager to act as the true business owner for our most complex loyalty offerings. In this fast-paced, high-impact role, you will lead the end-to-end development of innovative new propositions while continually optimising our existing portfolio across both John Lewis and Waitrose. If you have a growth mindset, a passion for crafting memorable omnichannel customer experiences, and a proven track record of leading cross-functional teams through agile transformations, this is your opportunity to deliver industry-leading change at pace.
Key responsibilities:
- You will work closely with the Loyalty Strategy and Proposition Lead and broader loyalty team in John Lewis, as well as broader loyalty teams in central and Waitrose lines of business.
- You will take ownership of a number of large, complex propositions within the scheme portfolio, defining the proposition and delivery plan in line with the transformation and capability programme timelines.
- Alongside Product Manager, own the roadmap for evolving these propositions over time and work collaboratively across the business to ensure delivery of agreed milestones.
- Delivering projects at pace, on time and on budget. Delivery in line with the broader programme plan.
- Alongside the Proposition Lead, ensure alignment of propositions across the JLP loyalty portfolio.
- You’ll need to lead dotted-line programme teams, collaborating with cross-functional teams in Commercial, Data, Insight, Technology, Loyalty and Comms to align on the roadmap and strategy to deliver and evolve the proposition.
- Regularly report on the success of the proposition and communicate this within the business, identifying opportunities to optimise and increase performance.
- Accountable for the ongoing run of a selection of loyalty propositions, ensuring plans are in place for the ongoing development and delivery of those propositions.
- Identifies data trends and customer insights to provide a basis for propositional development, always thinking customer first.
- Supports the development of capabilities which will deliver an enriched and growing customer database.
- A keen interest in the external Loyalty market, bringing that knowledge back into the team.
Essential skills and/or experience you’ll need:
- A loyalty SME with significant experience working within loyalty proposition development and experience in developing and innovating loyalty points based propositions.
- Highly commercial and confident working with business cases and benefit tracking and delivery.
- Data driven and experienced in working with product management and of matrix working.
- This role will work in close collaboration with Product teams so experience working closely with technology and within agile methodologies to deliver great results is essential.
- This role will be working in a fast-paced, transformation environment so experience of transformation and change and an understanding of working and leading teams within this environment is key.
Desirable skills and/or experience you may have:
- Business case development.
Important points to note:
- It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
- If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.
- Please discuss this further with the hiring manager during your interview.
Loyalty Senior Propositions Manager in London employer: John Lewis plc
John Lewis Waitrose & Partners is an excellent employer, offering a supportive work culture that values teamwork and customer service. With flexible part-time hours and a night premium for late shifts, employees enjoy a balanced work-life experience while contributing to a community-focused environment in Locks Heath. Opportunities for personal growth and development are encouraged, making it a rewarding place to build a career in retail and delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Loyalty Senior Propositions Manager in London
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We think you need these skills to ace Loyalty Senior Propositions Manager in London
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at John Lewis plc from day one!
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Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at John Lewis plc specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at John Lewis plc
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As a candidate for a temporary marketing-communications role at John Lewis plc, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
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Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure John Lewis plc that you’re ready to hit the ground running.
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