About the Role
As a Loss Prevention Partner (LPP) in our Profit Protection team you’ll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You’ll investigate trends and report on key themes regarding shrinkage to protect our profits. You’ll patrol the shop floor to deter potential theft, monitor CCTV for signs of suspicious behaviour and protect fellow Partners and customers. Night Premium: any time worked between 22:00 – 06:00 will attract a premium of £4.25 per hour. This also applies to existing Partners enrolled onto Enhanced Hours Premium arrangements. You must be 18 years or older to work in this role. You’ll work on a rota basis and will be required to work a variety of shifts, including evenings and weekends.
Key Responsibilities
- Be a point of contact for branch Profit Protection related issues, and escalate as required.
- Mitigate the risk of malicious harm to Partners and Customers.
- Manage shrinkage performance within budget and risk appetite.
- Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
- Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
- De-escalate conflict situations in the shop professionally (you may be required to detain or ban individuals who are committing offences in our shops).
- Support with investigations where required.
Essential skills / experience
- Excellent verbal and written communication skills.
- Confidence in resolving conflict.
- Great attention to detail with ability to spot trends and signs of profit loss.
- Good customer service and relationship building skills.
Desirable skills / experience
- Previous experience in a loss prevention role and a customer facing environment would be beneficial but is not essential, as training is provided in the first weeks of starting in the role.
Role details
- Closing Date: July 22, 2026
- Pay: £29,000.00 – £41,000.00 per year
- Contract Type: Permanent
- Hours of Work: 37.5 hours per week on various shifts to include evenings and weekends
- Job Level: Partnership Level 9
- Location: Liverpool (John Lewis & Partners), Liverpool ONE, Liverpool, Lancashire, L1 8BJ
About the Partnership
We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re Partners, driven by our purpose to build a happier world. We’re focused on being brilliant at retail and serving customers with quality, price and service. We share ownership and rewards, and we encourage an environment where everyone can thrive. We value kindness and respect, embrace differences, and strive to create a place where Partners feel they belong and can grow both individually and collectively.
Important notes: some roles are subject to pre-employment vetting (which may include DBS checks). If required, you’ll be informed and provided with information about vetting during recruitment. DBS checks may be carried out by a third-party registered body and financial probity checks may be required for some roles. Vacancies can close early if there is a high number of applicants. We support flexible working where possible, including flexible or compressed hours, job sharing, or shorter hour contracts; discuss this with the hiring manager during your interview.
Loss Prevention Partner in Liverpool employer: John Lewis plc
John Lewis plc is an excellent employer, offering a supportive work culture at The Odney Hotel in the picturesque setting of Cookham, Berkshire. Employees benefit from competitive pay, flexible part-time hours, and opportunities for growth within a renowned company known for its commitment to customer service excellence. Join us to be part of a team that values your contributions and fosters a rewarding career in hospitality.
