At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales.
- Company: Join the iconic John Lewis brand known for its unique customer experience.
- Benefits: Competitive pay, flexible hours, and opportunities for work-life balance.
- Other info: Full-time role with potential for career growth and development.
- Why this job: Be part of a team that shapes customer loyalty and trust in a dynamic retail environment.
- Qualifications: Proven customer service skills and leadership experience in retail.
About the Role
As a Team Leader within one of our John Lewis shops, you are integral to delivering the unique John Lewis difference. You will lead Partners in providing the distinctive service and passion for products that our competitors cannot match. Your commitment to going the extra mile for both customers and Partners is vital. You will be instrumental in shaping the customer impression of the John Lewis brand, cultivating lifelong trust and loyalty that encourages repeat visits, and maximising sales and profit. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour.
Key Responsibilities
- Drive a great customer experience by ensuring that every customer has a positive interaction with a Partner on their visit.
- Ensure all operational tasks are completed with a "heads-up approach," guaranteeing that Partners are always looking out for customers and their needs.
- Effectively utilize the systems, tools, and resources to deploy labour resource to match customer and operational requirements.
- Champion our key differentiators by ensuring Partners are actively sharing their knowledge with each other and our customers.
- Inspire, encourage, and guide Partners, clearly communicating expectations and building robust relationships based on honesty and respect.
- Drive the delivery of excellent in-store standards, including efficient recovery, visual merchandising, shop cleanliness, accurate ticketing, and product availability.
- Support the shop's leadership team with operational tasks and collaborate with all shop areas to effectively meet dynamic customer demand.
- Ensure all Partners operate in a safe and legal manner.
Essential Skills and Experience
- Evidence of consistently delivering amazing customer service personally.
- Demonstrable people and leadership skills.
- Experience working in a customer-facing environment.
- A strong understanding of retail and how to maximise commercial success.
- Effective stakeholder management skills when working with third parties and the wider John Lewis Partnership.
Desirable Experience
- Duty Manager Training (Internal Partners only).
Pay: £14.58 Hourly
Contract Type: Permanent
Hours of Work: Full-time: 37.5 hours per week over 5 days, including early starts, late finishes, and weekends.
Job Level: Partnership Level 10
Location: Leicester (John Lewis & Partners), 2 Bath House Lane, Leicester, Leicestershire, LE1 4SA
Closing Date: June 25, 2026
Benefits: Flexible and compressed hours, job sharing or shorter hour contracts are possible. Opportunities for a good work‑life balance.
Customer Assistant, Team Leader in Leicester employer: John Lewis plc
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and personal growth. As a Team Leader in our Leicester shop, you will not only lead a passionate team but also enjoy flexible working hours and a commitment to work-life balance, ensuring that your career is both rewarding and fulfilling. With opportunities for professional development and a focus on delivering outstanding customer service, you'll be part of a brand that truly cares about its Partners and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant, Team Leader in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at John Lewis plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like John Lewis plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Assistant, Team Leader in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to John Lewis plc:Your cover letter is your chance to shine! Tell us why you want to work at John Lewis plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at John Lewis plc!
How to prepare for a job interview at John Lewis plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
