At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service at Waitrose.
- Company: Join the renowned Waitrose family, known for its commitment to quality and service.
- Benefits: Competitive salary, night premium, and a supportive work culture.
- Other info: Flexible full-time hours with opportunities for growth and development.
- Why this job: Make a real impact by leading a passionate team in a dynamic retail environment.
- Qualifications: Experience in team leadership and a passion for retail is essential.
About the Role
As a Team Manager in one of our Waitrose shops, you will influence and motivate your team and serve as a positive role model for delivering outstanding partner‑led customer service that is distinctively Waitrose. Applicants must be 18 years or over.
Key Responsibilities
- Use commercial skills to maximise sales and profit while minimising wastage.
- Ensure consistently high levels of availability and merchandising, and deliver an efficient, legal, and secure store operation.
- Improve and maintain customer satisfaction.
- Manage your team, from leading and inspiring to people‑related tasks such as organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within the shop.
Essential Skills / Experience
- Experience of leading a team with a proven track record in a fast‑paced, customer‑focused environment.
- Ability to build high‑performing teams, recognise talent, and hold regular, honest performance conversations.
- A passion for retail, understanding competitors and the economic factors impacting the partnership.
- Ability to assess workload realistically and adapt plans to ensure deadlines are met and stakeholder relationships are maintained.
- Ability to communicate with clarity and influence stakeholders at all levels.
Desirable Skills / Experience
- Experience with disciplinary and grievance processes.
- Hiring manager / recruitment experience.
- Food hygiene level 3.
- Personal licence holder.
- Experience in regulatory compliance management.
Additional Information
- Pay: £32,000.00 – £45,600.00 per year.
- Night premium: £4.75 per hour for time worked between 22:00 – 06:00.
- Contract type: Temporary.
- Hours of work: Varied hours of full‑time work (37.5 hours) across seven days, including early starts, late finishes, evenings and weekends between 21:00 – 07:00.
- Job level: Partnership Level 8.
- Location: Keynsham (Waitrose & Partners), Broadshead Lane, Keynsham, Somerset, BS31 1ST.
- Closing date: July 5, 2026.
Team Manager Nights in Keynsham employer: John Lewis plc
At Waitrose, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every partner's contribution. As a Team Manager Nights in Keynsham, you will not only lead a dedicated team but also benefit from competitive pay, a night premium, and opportunities for personal and professional growth within a renowned retail environment. Join us to make a meaningful impact while enjoying the unique advantages of working for a company that prioritises customer service and partner well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager Nights in Keynsham
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Team Manager Nights in Keynsham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to John Lewis plc:Don’t forget to personalise your application for John Lewis plc! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at John Lewis plc
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that John Lewis plc offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at John Lewis plc and contribute positively during your temporary stint.
