At a Glance
- Tasks: Join our hotel team to ensure cleanliness and deliver exceptional customer service.
- Company: Be part of the UK's largest employee-owned business, John Lewis Partnership.
- Benefits: Earn £13.00 per hour, with a night premium and flexible working options.
- Other info: Enjoy career growth opportunities and a culture that values kindness and respect.
- Why this job: Make a real impact on guest experiences while developing your skills in a supportive environment.
- Qualifications: Must be 18+, have a full UK driving licence, and basic PC skills.
The predicted salary is between 13650 - 14400 £ per year.
As a Hotels Porter, you will work as part of the Hotel team to deliver and maintain the required standard of cleanliness, hygiene and presentation across all areas of the Hotel both guest-facing and back of house. Deliver a first-rate customer experience, leading customer service and provision of a secure and safe environment for guests, members and staff during the night. To add value to the efficient and profitable running of the Hotel in order to achieve our business and personal objectives, along with those of your team and the Hotel.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Due to the nature of this role, applicants must be 18 years or over to apply.
Key responsibilities:
- Flexibility to work in the housekeeping team, cleaning guest rooms, public and private areas and Airbnb's.
- To be a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
- To resolve customer queries or complaints at the first point of contact.
- Cleaning and maintaining all areas across the Estate.
- Laundry runs across the Estate.
- A driver's licence is essential for this role.
- Work with Events Coordinator's to plan and deliver room set ups.
- Setting up of the Conference Centre for following days trade.
- Take on the Night Porter role, hours and duties in the absence of the Night Porter.
- Supporting the Maintenance team to maintain external and internal cleanliness throughout.
Essential skills/experience you’ll need:
- Full UK Driving Licence.
- Basic PC skills.
- Ability to remain calm under pressure.
Desirable skills/experience you may have:
- Knowledge or experience of working in a hotel environment.
- First aid trained.
Closing Date: August 27, 2026
Pay: £13.00 (£13.25 After 90 days)
Contract Type: Permanent
Hours of Work: Varied hours of full time work (37.5 hours a week) across seven days to include early starts, late finishes, evenings and weekends between the hours of 07:00 - 21:00.
Job Level: Partnership Level 10
Where You'll Be Working: Odney Club, Odney Lane, Cookham, Berkshire, SL6 9SR
Hotel Porter employer: John Lewis plc
John Lewis plc is an excellent employer, offering a supportive work culture at The Odney Hotel in the picturesque setting of Cookham, Berkshire. Employees benefit from competitive pay, flexible part-time hours, and opportunities for growth within a renowned company known for its commitment to customer service excellence. Join us to be part of a team that values your contributions and fosters a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like John Lewis plc. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to John Lewis plc
Don't be shy about reaching out to John Lewis plc directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about John Lewis plc and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at John Lewis plc
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
