At a Glance
- Tasks: Serve delicious food and promote ethically sourced products at our service counters.
- Company: Join the Waitrose family, known for its passion for quality and customer service.
- Benefits: Earn £13.00 per hour, with a night premium and opportunities for growth.
- Other info: Flexible part-time hours with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference in customers' lives while working in a vibrant team.
- Qualifications: Great communication skills and a love for food are essential.
The predicted salary is between 27000 - 35000 £ per year.
About the Role
As a Partner on our service counters, you'll demonstrate your knowledge and passion for food while promoting ethically sourced products. You'll bring the Waitrose ethos—passionate Partners serving food lovers—to life, build lasting relationships with customers, and contribute to a positive image of the brand. Your role will help maximise sales and profit. Night premium pay of £3.75 per hour applies to any time worked between 22:00 and 06:00, and also applies to existing Partners enrolled in Enhanced Hours Premium arrangements.
Key Responsibilities
- Take responsibility for your own food counter ensuring the highest presentation and hygiene standards at all times.
- Stay on top of stock levels, ensuring the products customers love are available when needed.
- Take great care while working with open food and follow all due diligence and health & safety protocols.
- Help reduce food wastage.
- Maintain knowledge of new products and have a good understanding of Waitrose's food values (e.g., animal welfare).
- Support the wider shop team when required with general shopkeeping tasks.
Essential Skills / Experience
- Communication skills to work effectively as part of a team and with customers.
Desirable Skills / Experience
- Experience of working in a customer‑facing role.
- Experience of working in a catering / hospitality environment.
- Up‑to‑date knowledge and strong interest in food and drink trends.
- Flexible approach to support the whole branch.
Contract Details
- Closing Date: June 10, 2026
- Pay: £13.00 (£13.25 After 90 days)
- Contract Type: Permanent
- Hours of Work: Part‑time, 19.5 hours per week (Thursday, Friday, and Saturday 05:00‑12:00)
- Job Level: Partnership Level 10
- Location: Alton (Waitrose & Partners), Station Road, Alton, Hampshire, GU34 2GD.
Additional Information: Pre‑employment vetting may be required, including DBS checks for successful candidates. Please complete any required vetting documents promptly to avoid delays.
Hospitality, Supermarket Assistant employer: John Lewis plc
At Waitrose & Partners, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion for food and customer service. Our team members enjoy competitive pay, including night premium rates, and have access to ongoing training and development opportunities, ensuring personal and professional growth. Located in the picturesque town of Alton, our supermarket fosters a supportive environment where employees can thrive while contributing to our commitment to ethically sourced products and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality, Supermarket Assistant
✨Tip Number 1
Get to know the company! Before your interview, dive into Waitrose's values and what they stand for. This way, you can show off your passion for ethically sourced products and how you align with their ethos.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your communication skills and customer service experience, as these are key for the role.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. It reflects your attention to detail and respect for the brand, which is super important in hospitality.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your journey with us at Waitrose.
We think you need these skills to ace Hospitality, Supermarket Assistant
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let us see your enthusiasm for food! Mention any experiences or interests that highlight your love for ethically sourced products and how you can bring the Waitrose ethos to life.
Highlight Customer Service Skills:Make sure to showcase your communication skills and any previous customer-facing roles. We want to know how you’ve built relationships with customers in the past and how you can contribute to a positive shopping experience.
Be Detail-Oriented:Since you'll be responsible for maintaining high hygiene standards and stock levels, emphasise your attention to detail. Share examples of how you've ensured quality and compliance in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at John Lewis plc
✨Know Your Products
Before the interview, brush up on your knowledge of food and drink trends, especially those relevant to Waitrose. Being able to discuss ethically sourced products and the brand's values will show your passion and commitment.
✨Showcase Your Customer Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you built relationships with customers and contributed to a positive shopping experience, as this is key for the role.
✨Demonstrate Team Spirit
Since teamwork is essential, think of instances where you've successfully collaborated with others. Be ready to share how you can support your colleagues and contribute to the overall success of the shop.
✨Be Ready for Practical Questions
Expect questions about hygiene standards and handling open food. Familiarise yourself with health and safety protocols, and be prepared to discuss how you would maintain high standards in these areas.
