At a Glance
- Tasks: Deliver fresh Waitrose produce and assist with shop operations when not on the road.
- Company: Join the renowned Waitrose team known for quality and customer service.
- Benefits: Earn £14.31 per hour plus night premium, with flexible part-time hours.
- Other info: Enjoy a dynamic role with opportunities for growth in a supportive environment.
- Why this job: Be the face of Waitrose, delivering quality and building customer relationships.
- Qualifications: Must have a valid UK driving licence and excellent customer service skills.
About the Role
As a Customer Delivery Driver, you will deliver high‑quality Waitrose produce and partner‑led service directly to customers’ doors.
You will also support shop operations with tasks such as stock replenishment and housekeeping when not on the road.
Key Responsibilities
- Check your delivery routes for the day.
- Load and prepare your van for deliveries, ensuring all orders are together and can be efficiently delivered.
- Conduct vehicle safety checks to maintain full road compliance and health & safety standards.
- Represent the Waitrose brand with excellent customer service while on the road.
- Assist customers with their shopping and build rapport based on trust and service.
- Support the shop team with general shopkeeping tasks when required.
Essential Skills & Experience
- Full valid B‑Category UK manual driving licence with no more than 6 points.
- Excellent customer service skills.
- Strong time‑management skills.
- Ability to meet the physical demands of the role (lifting crates, moving cages).
- Comfortable working independently, self‑motivated and adaptable.
- IT literate.
Desirable Skills & Experience
- Previous driving experience and knowledge of chilled vehicles.
- Pay & Hours
Hourly pay of £14.31 with a night premium of £3.75 per hour for shifts between 22:00 and 06:00.
Location
Horley (Waitrose & Partners), 26 Victoria Road, Horley, Surrey, RH6 7PZ.
Requirements
- Minimum age 18 years.
Some roles are subject to pre‑employment vetting, which may include DBS checks.
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Customer Delivery Driver - Supermarket Assistant in Horley employer: John Lewis plc
John Lewis plc is an excellent employer, offering a supportive work culture at The Odney Hotel in the picturesque setting of Cookham, Berkshire. Employees benefit from competitive pay, flexible part-time hours, and opportunities for growth within a renowned company known for its commitment to customer service excellence. Join us to be part of a team that values your contributions and fosters a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver - Supermarket Assistant in Horley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like John Lewis plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at John Lewis plc and let us see your personality shine through!
We think you need these skills to ace Customer Delivery Driver - Supermarket Assistant in Horley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and John Lewis plc.
Get Familiar with Our Brand:Before applying, take some time to learn about John Lewis plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at John Lewis plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress John Lewis plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which John Lewis plc will surely appreciate.
