At a Glance
- Tasks: Deliver quality groceries and provide exceptional customer service while driving modern vehicles.
- Company: Join the UK's largest employee-owned business, Waitrose & Partners.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for growth and a sense of belonging.
- Why this job: Make a real difference by connecting with customers and delivering trust and care.
- Qualifications: Must be 18+, hold a valid UK driving licence, and have great people skills.
The predicted salary is between 14 - 14 £ per hour.
As one of our Customer Delivery Drivers, you'll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers' doors. Actively playing out our ethos - passionate Partners serving food lovers. This role is highly active, physical, and customer-facing where you are directly interacting with people and keeping things moving. When you're not out on the road, you'll be back at the shop completing daily tasks like stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming team.
As one of our Customer Delivery Drivers, you will be driving well-equipped, modern and well-serviced vehicles at all times and safety is always one of our top priorities. At Waitrose every delivery matters - we are not simply delivering groceries, we are delivering trust, care and exceptional service. We're an inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour.
What makes a great Waitrose driver?
- You enjoy helping people
- You remain calm under pressure
- You are a problem solver
- You take ownership
- You are dependable
- You are professional and well-presented
- You understand that excellent customer service matters
Our customers tell us they want:
- A friendly approach
- Someone they can trust
- A driver who is there to help
- A professional and tidy appearance
- Someone who genuinely cares
Key Responsibilities
- Be a friendly face for the Waitrose brand while you're on the road - great customer service is your number one goal!
- Chat with customers about any changes to their order (like substitutions or short-dated items), and if they're not happy, quickly sort out a refund for them.
- Handle all products and deliveries with real care, treating them like they're your own.
- Make it clear to customers that they definitely won't be charged extra if they receive a substituted item.
- Help customers with their groceries and build a strong, trusting relationship with them.
- Familiarise yourself with your delivery route for the day.
- Give your van a full safety check to make sure it's totally road-ready and compliant with all the safety rules.
- Help the wider CFC team with general warehouse tasks when you're off the road.
Essential skills/experience you'll need
- Be 18 or older—that's a must for this kind of work.
- Have a full, valid UK manual car driving license (B-Category) with no more than 6 penalty points.
- Bring awesome people skills and a friendly approach to customer service.
- Be ready for some physical work, which involves things like lifting crates, walking up stairs, and moving large cages, approximately no heavier than 18kg.
Desirable skills/experience you may have
- If you've driven for work before, or know a bit about refrigerated vans, that's a plus! Either way, we'll give you all the training you need to do a great job every single day.
Important points to note:
- Some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
- We want all of our Partners to have a good work-life balance and we support flexible working.
- Please discuss this further with the hiring manager during your interview.
Customer Delivery Driver, Supermarket Assistant in Guildford employer: John Lewis plc
John Lewis Waitrose & Partners is an excellent employer, offering a supportive work culture that values teamwork and customer service. With flexible part-time hours and a night premium for late shifts, employees enjoy a balanced work-life experience while contributing to a community-focused environment in Locks Heath. Opportunities for personal growth and development are encouraged, making it a rewarding place to build a career in retail and delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant in Guildford
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like John Lewis plc.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by John Lewis plc. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant in Guildford
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at John Lewis plc, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at John Lewis plc and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into John Lewis plc. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at John Lewis plc
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at John Lewis plc.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to John Lewis plc.
