At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service at Waitrose.
- Company: Join the renowned Waitrose brand known for its quality and customer focus.
- Benefits: Competitive salary, flexible hours, and a supportive work culture.
- Other info: Exciting career growth opportunities in a dynamic and collaborative setting.
- Why this job: Make a real impact in a fast-paced retail environment while developing your leadership skills.
- Qualifications: Proven experience in team leadership and a passion for retail.
Team Manager – Waitrose Shop
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding partner‑led, customer service that is distinctively Waitrose.
Your strong leadership and team‑working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand.
Key responsibilities include overseeing the entire day‑to‑day operation of the shop, maximizing sales and profit while minimizing wastage, ensuring high levels of availability and merchandising, maintaining a secure store operation, improving customer satisfaction, managing and developing your team, creating a supportive culture, and embedding change consistently and effectively.
Responsibilities
- Using commercial skills to maximize sales and profit while minimizing wastage.
- Ensuring consistently high levels of availability and merchandising and delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Managing the team: leading, inspiring, organising holidays, and managing absences.
- Creating a supportive culture of care, belonging, pace, and productivity.
- Engaging and leading partners to deliver and embed change consistently and effectively.
Essential Skills & Experience
- Experience of leading a team with a proven track record in a fast‑paced, customer‑focused environment.
- Ability to build high‑performing teams, recognise talent, and hold regular, honest performance conversations.
- A passion for retail, with an understanding of competitors and the economic factors impacting the partnership.
- Ability to assess workload realistically and adapt plans to ensure deadlines are met and stakeholder relationships are maintained.
- Strong communication skills with clarity and the ability to influence stakeholders at all levels.
Desirable Skills & Experience
- Experience with disciplinary and grievance processes.
- Hiring manager/recruitment experience.
- Food Hygiene Level3.
- Personal licence holder.
- Experience in regulatory compliance management.
- Job Details
Pay: £34,700.00 – £48,000.00 per annum (includes Night Premium of £4.75 per hour for hours worked between 22:00 and 06:00).
Hours: Full‑time (37.5 hours per week), flexible with two late shifts until 23:00, early starts from 07:00, alternate Saturdays, and one in four Sundays.
Job level: Partnership Level8.
Location: Greenwich (Waitrose & Partners), New Capital Quay, Greater London, SE109DD.
Minimum age requirement: 18 years or over.
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StudySmarter Expert Advice🤫
We think this is how you could land Team Manager in Greenwich
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like John Lewis plc, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like John Lewis plc!
We think you need these skills to ace Team Manager in Greenwich
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at John Lewis plc, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at John Lewis plc and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show John Lewis plc that you’re ready to jump in and contribute right away!
How to prepare for a job interview at John Lewis plc
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
