At a Glance
- Tasks: Deliver quality Waitrose produce and provide excellent customer service.
- Company: Join the friendly team at Waitrose, known for its partner-led service.
- Benefits: Earn £14.31 per hour with flexible hours and night premium pay.
- Other info: Enjoy a dynamic work environment with opportunities for growth and flexibility.
- Why this job: Make a difference by bringing quality food to customers' doors.
- Qualifications: Must be 18+, hold a valid driving licence, and have great customer service skills.
About the Role
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner‑led service right to our customers’ doors.
Actively playing out our ethos – passionate Partners serving food lovers.
When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming team.
In addition to your contractual pay, any time worked between 22:00 and 06:00 will attract Night Premium at a rate of £3.75 per hour, which will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Due to its nature, you need to be 18‑years or older to work in this role.
Key Responsibilities
- Check your delivery routes for the day.
- Load and prepare your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
- Ensure all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
- Act as an ambassador for the Waitrose brand while on the road, with great customer service as your number one priority.
- Help customers with their shopping and build a rapport with them based on trust and service.
- Support the wider shop team when required with general shopkeeping tasks.
Essential Skills / Experience
- Full valid B‑Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Time‑management skills.
- Ability to cope with the physical requirements of the role, e. g., lifting crates, moving cages.
- Comfortable working independently with the ability to be self‑motivated and adaptable.
- IT literacy.
Desirable Skills / Experience
- Previous experience in a driving role.
- Knowledge of chilled vehicles would be welcomed.
- Important Points to Note
- Some of our roles are subject to pre‑employment vetting, which may include DBS checks for successful candidates.
If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- Any DBS checks required will be carried out by a third‑party registered body.
- Financial probity checks may also be required for some of our roles.
- Vacancies can close early if the number of applicants is high; we recommend applying as soon as possible.
- We support flexible working, which might mean flexible or compressed hours, job sharing or shorter hour contracts where possible.
Hours of Work: Vacancy1 (15 hours) – Wednesday and Saturday06:00‑14:15. Vacancy2 (13 hours) – Thursday11:00‑19:00 and Friday13:00‑21:15.
- Job Level: Partnership Level10
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Driver: Friendly Customer Service, Flexible Hours in Farnham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like John Lewis plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at John Lewis plc and let us see your personality shine through!
We think you need these skills to ace Delivery Driver: Friendly Customer Service, Flexible Hours in Farnham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and John Lewis plc.
Get Familiar with Our Brand:Before applying, take some time to learn about John Lewis plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at John Lewis plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress John Lewis plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which John Lewis plc will surely appreciate.
