At a Glance
- Tasks: Deliver exceptional customer experiences and support marketing events to drive sales.
- Company: Join the iconic Ralph Lauren team at John Lewis & Partners.
- Benefits: Competitive pay, night premium, flexible working options, and training provided.
- Other info: Enjoy a dynamic work environment with a focus on work-life balance.
- Why this job: Be part of a brand that values customer loyalty and offers growth opportunities.
- Qualifications: Basic IT skills and strong communication; customer service experience is a plus.
The predicted salary is between 27000 - 28000 £ per year.
About the Role
As a Brand Sponsored Partner, you feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You'll work with your colleagues, the Brand and Team Manager to generate sales and improve the experience for our customers. Alongside the great service and experiences you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour.
Key Responsibilities
- Delivering excellent and market leading customer experiences.
- Put the customer at the heart of everything by proactively acknowledging them and taking the time to identify their needs and expectations.
- Ensuring these are consistently met and customer queries or complaints are resolved.
- Ensuring every customer has the opportunity to engage directly with the John Lewis brand and the Brand you support through personalised and social marketing.
- Being aware of your best sellers and sales performance to help drive promotions and newness such as seasonal changes.
- Helping to create and supporting marketing events to drive footfall and secure new customers.
- Maximising productivity by offering ideas for continuous improvements.
Essential Skills / Experience
- Basic IT literacy skills.
- Strong communication skills.
Desirable Skills / Experience
- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
Job Details
- Closing Date: June 7, 2026
- Pay: £13.00 (£13.25 After 90 days)
- Contract Type: Permanent
- Hours of Work: 37.5 hours a week across 7 days, to include every other weekend.
- Earliest start time 08:00, latest finish time 19:00
- Job Level: Partnership Level 10
- Where You'll Be Working: Exeter (John Lewis & Partners), 1-11 Sidwell Street, Exeter, Devon, EX4 6NN
It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Brand Sponsored Partner - Ralph Lauren in Exeter employer: John Lewis plc
At John Lewis & Partners, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. Located in the vibrant city of Exeter, our team enjoys competitive pay, including a Night Premium for late shifts, and flexible working arrangements to ensure a healthy work-life balance. With comprehensive training and development opportunities, we empower our Partners to excel in delivering outstanding customer experiences while fostering loyalty to our brand.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Sponsored Partner - Ralph Lauren in Exeter
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Ralph Lauren's history, values, and latest collections. This will not only impress your interviewers but also help you connect with their mission and show how you can contribute.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to delivering exceptional experiences.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the company culture and what it takes to succeed as a Brand Sponsored Partner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Brand Sponsored Partner - Ralph Lauren in Exeter
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you put the customer at the heart of everything!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Highlight Relevant Experience:Even if you haven't worked in retail before, think about any customer-facing roles you've had. Tell us about those experiences and how they relate to the skills we’re looking for. We value all kinds of experience!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at John Lewis plc
✨Know the Brand Inside Out
Before your interview, take some time to research Ralph Lauren and understand their brand values, products, and customer service philosophy. This will help you align your answers with what they stand for and show that you're genuinely interested in being a part of their team.
✨Customer-Centric Mindset
Since the role is all about delivering exceptional customer experiences, think of specific examples from your past where you've gone above and beyond for a customer. Be ready to discuss how you identify customer needs and resolve issues, as this will demonstrate your commitment to putting customers first.
✨Showcase Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about the team dynamics or customer engagement strategies, which shows you're proactive and engaged.
✨Be Ready to Discuss Improvements
Think about ways you could contribute to improving shop standards or customer experiences. Whether it's ideas for marketing events or suggestions for enhancing product displays, having a few actionable ideas ready will show that you're not just looking to fit in but also to make a positive impact.
