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- Tasks: Become a qualified Driver Technician while delivering top-notch customer service.
- Company: Join the renowned John Lewis brand with a focus on quality and care.
- Benefits: Enjoy competitive pay, evening and night premiums, and flexible working options.
- Other info: Heavy lifting involved; perfect for those who enjoy a hands-on role.
- Why this job: Gain valuable skills in driving and installation while making customers happy.
- Qualifications: Must have a UK B-Category driving licence and great communication skills.
The predicted salary is between 25000 - 30000 £ per year.
As our Driver Technician Trainee 7.5t, you will be supported through our 3‑month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence.
Responsibilities
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Perform daily checks and assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
- Show great respect and courtesy for the customer's home, and handle unexpected situations to find the best possible solution for your customers.
- Installing various products (including wall‑mount TVs, integrated appliances, and hard‑wired appliance installations) efficiently and quickly for our customers, demonstrating how they work once installed.
- Keeping up to date with new products and technologies to perform your role at your best.
- Adhere to all legal driving regulations, including the Working Time Directive and EU regulations to maintain a safe working environment.
- Please note this role involves heavy lifting: you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Qualifications
- UK B‑Category manual driving licence with no more than 6 points.
- Previous experience in a customer‑facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology and an interest in installation.
- Desirable skills: prior experience in installation and customer delivery services; previous role model or team leader experience.
Benefits & Working Hours
- In addition to your contractual pay, any time worked between 18:00 and 22:00 will attract an Evening Premium of £2.75 per hour, and any time worked between 22:00 and 06:00 will attract a Night Premium of £3.75 per hour.
- We want all of our Partners to have a good work‑life balance and support flexible working, which may include flexible or compressed hours, job sharing or shorter hour contracts where possible.
- Due to the nature of these roles, we require all applicants to be 18 or over by their start date.
Driver Technician Trainee 7.5t employer: John Lewis plc
Contact Detail:
John Lewis plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Technician Trainee 7.5t
✨Tip Number 1
Get to know the company! Research John Lewis and understand their values and customer service ethos. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can confidently talk about your previous experiences and how you've handled customer queries or issues in the past.
✨Tip Number 3
Show off your tech-savviness! Brush up on the latest products and technologies related to installations. Being knowledgeable will not only impress your interviewers but also prepare you for the hands-on aspects of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the John Lewis family as a Driver Technician Trainee.
We think you need these skills to ace Driver Technician Trainee 7.5t
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer-facing roles. We want to see how you’ve gone above and beyond for customers, as being an ambassador for the John Lewis brand is key!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Driver Technician Trainee role. We love seeing genuine interest!
Be Clear About Your Driving Experience: Since this role requires a UK B-Category manual driving licence, make sure to mention your driving experience clearly. If you have any relevant qualifications or training, don’t forget to include those too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the team!
How to prepare for a job interview at John Lewis plc
✨Know the Brand
Before your interview, take some time to research John Lewis and understand their values. Being an ambassador for the brand means you should be able to articulate what makes them special and how you can contribute to their customer service excellence.
✨Showcase Your Customer Service Skills
Since this role is all about great customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think of specific situations that highlight your communication skills and problem-solving abilities.
✨Demonstrate Technical Interest
Brush up on your knowledge of technology and installations. Be ready to discuss any relevant experience you have with installing products or handling tech-related tasks. Showing enthusiasm for learning new technologies will set you apart.
✨Prepare for Physical Demands
This job involves heavy lifting, so it’s a good idea to be prepared to discuss your physical fitness and any previous experience with manual handling. You might even want to mention how you handle unexpected challenges, especially in a delivery context.