John Lewis Partnership is seeking a seasoned customer operations leader to own the end-to-end customer journey—from onboarding to post-sale support—for a multi-channel portfolio. You will optimise workflows, lead high-performing teams and align customer operations with growth objectives.
The role emphasises data-driven improvements, SLA adherence, and talent development to sustain exceptional service and margin protection across the business.
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Customer Operations Lead - End-to-End CX & Growth in Darwen employer: John Lewis plc
John Lewis Waitrose & Partners is an excellent employer, offering a supportive work culture that values teamwork and customer service. With flexible part-time hours and a night premium for late shifts, employees enjoy a balanced work-life experience while contributing to a community-focused environment in Locks Heath. Opportunities for personal growth and development are encouraged, making it a rewarding place to build a career in retail and delivery.
