At a Glance
- Tasks: Deliver exceptional customer service and support shop standards.
- Company: Join the renowned John Lewis team with a focus on customer loyalty.
- Benefits: Earn a premium for night shifts and enjoy flexible working hours.
- Other info: Great opportunity for personal growth and development in retail.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Passion for customer service and ability to work flexibly.
Job Overview As a Customer Assistant in one of our John Lewis shops, you will deliver outstanding customer service, support shop standards, and help build customer loyalty.
Night shifts (22:00–06:00) receive a premium of £3.75 per hour.
Key Responsibilities Deliver engaging and inspirational customer service at every stage of the customer journey.
Use product knowledge and sales training to drive sales and increase profits.
Identify the customers' needs, acknowledge and resolve queries.
Support the wider team flexibly – till, stock replenishment, price ticketing, and general shop‑keeping tasks.
Identify areas of improvement and implement solutions.
Help protect profits by supporting accurate stock counts.
Qualifications
We think you need these skills to ace Customer Assistant
Communication Skills
Adaptability
Attention to Detail
Problem-Solving Skills
Customer Service
Teamwork
Time Management
