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- Tasks: Deliver outstanding customer service and maintain shop standards in a fast-paced environment.
- Company: Join John Lewis, the UK's largest employee-owned business, known for its exceptional retail experience.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive team culture.
- Why this job: Be part of a brand that values kindness, respect, and personal growth while making a difference.
- Qualifications: Basic IT skills and strong communication; customer-facing experience is a plus but not required.
- Other info: Apply early as vacancies may close quickly; some roles require pre-employment vetting.
posted on Posted 3 Days Ago
job requisition id R-183441
ABOUT THE ROLE
As a Customer Assistant in one of our John Lewis shops, you\’ll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just can not compete with.
ABOUT THE ROLE
As a Customer Assistant in one of our John Lewis shops, you\’ll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just can not compete with.
Alongside the great service you provide to our customers, you\’ll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we\’re known for and build their loyalty with our brand for a lifetime.
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Key ResponsibilitiesWorking in our shops can be fast-paced and varied. On a day-to-day basis you\’ll be responsible for:- Delivering engaging and inspirational customer service at every stage of the customer journey.- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.- Identifying areas of improvement and implementing solutions.- Helping to protect our profits by supporting with accurate stock counts.Essential skills/experience you\’ll need– Basic IT literacy.- Strong communication skills.Desirable skills/experience you may have– Experience of working in a customer facing role is welcomed but not essential. We\’ll train you in all you need to know so that you can perform at your best, everyday.- Merchandising and product displays experience.
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To learn more about this role, please copy and paste this link into a new browser window: https://embed.wirewax.com/8063665
Closing Date:
August 26, 2025
Pay:
£12.40 Hourly
Contract Type:
Temporary
Hours of Work:
Varied hours of full time work (up to 37.5 hours) across seven days to include early starts and weekends between the hours of 06:00 – 18:10
Job Level:
Partnership Level 10
Where You\’ll Be Working:
Welwyn Garden City (John Lewis & Partners), Bridge Road, Welwyn, Hertfordshire, AL8 6TP
ABOUT THE PARTNERSHIP
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
At John Lewis, we’ve got BIG ambitions to be the most inspiring omni-channel retailer in the UK, built on longstanding customer trust and loyalty.
We’re focused on offering the very best products for our customers, from stylish fashion and homeware to innovative technology. And, we’re committed to creating unforgettable experiences that inspire and delight our customers.
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Customer Assistant employer: John Lewis plc
Contact Detail:
John Lewis plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with John Lewis' values and customer service philosophy. Understanding what makes their customer experience unique will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about products and services. This will prepare you to confidently interact with customers and demonstrate your ability to provide exceptional service.
✨Tip Number 3
Visit a John Lewis store before your interview to observe the customer interactions and shop standards. Take notes on how staff engage with customers and maintain the store, as this will give you valuable insights to discuss during your application process.
✨Tip Number 4
Be ready to showcase your flexibility and teamwork skills. Think of examples from past experiences where you've successfully worked in a team or adapted to changing situations, as these are key qualities for a Customer Assistant role.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Customer Service Skills: Emphasise any previous experience in customer-facing roles, even if it's informal. Use specific examples to demonstrate your ability to deliver outstanding customer service and resolve queries effectively.
Highlight Teamwork and Flexibility: Mention your ability to work flexibly and support a team. Provide examples of how you've contributed to a team environment in past roles, especially in fast-paced settings.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Explain why you want to work at John Lewis and how you can contribute to their mission of delivering exceptional customer experiences.
How to prepare for a job interview at John Lewis plc
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your commitment to putting the customer at the heart of everything you do.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by John Lewis. During the interview, be ready to discuss how you would use your product knowledge to drive sales and enhance the customer experience. This shows that you're proactive and eager to contribute to the team.
✨Emphasise Teamwork and Flexibility
Working in a fast-paced environment requires strong teamwork and flexibility. Be prepared to share instances where you've successfully collaborated with others or adapted to changing circumstances. Highlighting your ability to support the wider team will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the role and the company culture. This not only shows your interest in the position but also helps you determine if it's the right fit for you. Consider asking about training opportunities or how success is measured in the role.