At a Glance
- Tasks: Protect profits by investigating trends and monitoring for theft in a dynamic retail environment.
- Company: Join the UK's largest employee-owned business, known for its supportive culture.
- Benefits: Flexible hours, comprehensive training, and a chance to make a real impact.
- Other info: Great opportunity for growth in a company that values kindness and respect.
- Why this job: Be part of a team that values your input and helps create a safer shopping experience.
- Qualifications: Strong communication skills and a keen eye for detail are essential.
The predicted salary is between 24000 - 36000 £ per year.
As a Loss Prevention Partner (LPP) in our Profit Protection team you will add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You will investigate trends and report on key themes regarding shrinkage to protect our profits. You will protect your fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour. Due to its nature you need to be 18‑years or older to work in this role. You will work on a rota basis and will be required to work a variety of shifts, including evenings and weekends.
Key Responsibilities
- Be a point of contact for branch Profit Protection related issues and elevate as required.
- Mitigate the risk of malicious harm to Partners and Customers.
- Manage shrinkage performance within budget and risk appetite.
- Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
- Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
- De‑escalate conflict situations in the shop professionally (at times you may be required to detain or ban individuals who are committing offences in our shops).
- Support with investigations where required.
Essential Skills / Experience
- Excellent verbal and written communication skills.
- Confidence in resolving conflict.
- Great attention to detail with ability to spot trends and signs of profit loss.
- Good customer service and relationship building skills.
Desirable Skills / Experience
- Previous experience working in a loss prevention role and a customer‑facing environment would be beneficial but is not essential, as you will receive full and comprehensive training in the first few weeks.
Company
We are the largest employee‑owned business in the UK and the home of our cherished brands, Lewis and Waitrose. We are not just employees – we are Partners, driven by our purpose to build a happier world. We are ruthlessly focused on being brilliant at retail, continuing to innovate, adapt and diversify. As Partners we all share responsibility and use our voices to contribute to our success, working together through good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We embrace our differences and create an environment where we can thrive. Flexibility is supported through flexible or compressed hours, job sharing or shorter‑hour contracts where possible.
Loss Prevention Partner in Cardiff employer: John Lewis plc
As a Loss Prevention Partner with us, you will join the largest employee-owned business in the UK, where your contributions directly impact our success and profitability. Our supportive work culture fosters collaboration and respect, offering comprehensive training and flexible working arrangements to ensure your growth and well-being. With a commitment to innovation and diversity, we empower our Partners to thrive in a rewarding environment that values every voice.
StudySmarter Expert Advice🤫
We think this is how you could land Loss Prevention Partner in Cardiff
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Loss Prevention Partner. Plus, you can showcase your passion and familiarity with the latest trends!
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Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like John Lewis plc. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to John Lewis plc
Don’t forget to apply for the Loss Prevention Partner role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining John Lewis plc.
We think you need these skills to ace Loss Prevention Partner in Cardiff
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at John Lewis plc. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at John Lewis plc.
How to prepare for a job interview at John Lewis plc
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at John Lewis plc.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at John Lewis plc.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at John Lewis plc.
