At a Glance
- Tasks: Deliver quality Waitrose produce and support the shop team with daily tasks.
- Company: Join the friendly team at Waitrose, known for exceptional service.
- Benefits: Earn £14.31 per hour plus a night premium and flexible part-time hours.
- Other info: Enjoy a dynamic role with opportunities to grow within a supportive team.
- Why this job: Be the face of Waitrose, delivering great service and building customer relationships.
- Qualifications: Must be 18+, hold a valid driving licence, and have excellent customer service skills.
About the Role
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and partner‑led service right to our customers’ doors. Actively playing out our ethos – passionate partners serving food lovers. When you’re not on the road, you’ll be back at the shop supporting the team with daily tasks such as stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team.
In addition to your contractual pay, any time worked between 22:00 and 06:00 will attract a night premium at a rate of £3.75 per hour. This will also apply to existing partners who have enrolled into Enhanced Hours Premium arrangements. Due to its nature, you must be 18‑years or older to work in this role.
Key Responsibilities- Check your delivery routes for the day.
- Load and prepare your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
- Ensure all vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
- Act as an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
- Help customers with their shopping and build rapport based on trust and service.
- Support the wider shop team when required with general shop‑keeping tasks.
- Full valid B-Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Time‑management skills.
- Ability to cope with the physical requirements of the role (e.g., lifting of crates, moving cages).
- Comfortable working independently with the ability to be self‑motivated and adaptable.
- IT literate.
- Previous experience in a driving role and knowledge of chilled vehicles.
- Pay: £14.31 per hour
- Contract type: Temporary
- Hours of work: Part‑time (15 hours per week)
- Vacancies:
- Vacancy 1 – Saturday and Sunday 06:00 – 14:15.
- Vacancy 2 – Friday and Saturday 14:45 – 22:15.
Job level: Partnership Level 10
Closing date: June 13, 2026
Location: Canterbury (Waitrose & Partners), St. Georges Centre, Canterbury, Kent, CT1 1UL
Customer Delivery Driver, Supermarket Assistant in Canterbury employer: John Lewis plc
At Waitrose, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values our partners. As a Customer Delivery Driver in Canterbury, you'll enjoy competitive pay, including a night premium, and the opportunity to grow within a company that prioritises employee development and well-being. Join us in delivering quality produce and outstanding service while being part of a friendly team that makes a real difference in our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant in Canterbury
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like John Lewis plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at John Lewis plc and let us see your personality shine through!
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant in Canterbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and John Lewis plc.
Get Familiar with Our Brand:Before applying, take some time to learn about John Lewis plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at John Lewis plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress John Lewis plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which John Lewis plc will surely appreciate.
