At a Glance
- Tasks: Join our 3-month trainee programme to become a qualified Customer Delivery Installer.
- Company: Be part of the renowned John Lewis brand known for exceptional service.
- Benefits: Earn a competitive salary with evening and night premiums, plus full-time hours.
- Other info: Enjoy a dynamic role with opportunities for growth and learning new technologies.
- Why this job: Drive up to 7.5 tonnes and deliver joy by installing products in customers' homes.
- Qualifications: Must have a UK B-Category driving licence and great communication skills.
The predicted salary is between 29000 - 36600 £ per year.
As a Driver Trainee Installer, you will be supported through our 3‑month trainee programme to become a fully qualified John Lewis Customer Delivery Installer with a C1 driving licence. You will drive vehicles up to 7.5 tonnes and, once fully trained, bring our distinctive John Lewis service to customers’ homes, installing products such as furniture, large electrical appliances, sound systems, and TV sets as part of a two‑person delivery crew.
In addition to your contractual pay, you will receive an Evening Premium of £2.75 per hour for hours worked between 18:00‑22:00 and a Night Premium of £3.75 per hour for hours worked between 22:00‑06:00. These premiums apply to existing partners on Enhanced Hours Premium arrangements.
You must be 18 years or older to work in this role.
Key Responsibilities- Complete the 3‑month Customer Delivery Driver Trainee programme to become a fully qualified installer by meeting the relevant criteria.
- Be an ambassador for the John Lewis brand with great customer service as your number one priority.
- Assist in loading your vehicle with daily deliveries while collaborating with the warehouse team.
- Show great respect and courtesy for customers’ homes and handle unexpected situations to find the best possible solution for your customers.
- Install products efficiently and quickly, demonstrating how they work once installed.
- Keep up to date with new products and technologies to perform your role at your best.
- Maintain a safe working environment.
Note: This role involves heavy lifting and you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential Skills / Experience- UK B‑Category manual driving licence with no more than 6 points.
- Great verbal communication skills, both over the phone and in person.
- Good understanding of technology and an interest in installation.
- Previous experience in installation and customer delivery driving.
Pay: £29,000.00 - £36,600.00 per annum
Contract Type: Permanent
Hours of Work: Full‑time, 41 hours per week over 5 days between 07:00 and 21:30, with some weekend work required.
Job Level: Partnership Level 10
Location: Trumpington Customer Delivery Hub, 40 Hauxton Rd, Cambridge, Cambridgeshire, CB2 9FT
Closing Date: 7 June 2026
Customer Delivery Hub, 7.5T Driver Trainee in Cambridge employer: John Lewis plc
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive environment where you can grow and thrive as a Customer Delivery Hub Driver Trainee. Our comprehensive 3-month training programme equips you with the skills needed to excel, while our commitment to employee well-being is reflected in competitive pay, including evening and night premiums. Located in the vibrant community of Trumpington, Cambridge, we foster a culture of respect and collaboration, ensuring that every team member feels valued and empowered to deliver outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Hub, 7.5T Driver Trainee in Cambridge
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you show that you understand their brand and what they stand for, it’ll really help you stand out during interviews.
✨Tip Number 2
Practice your driving skills! Since this role involves driving 7.5T vehicles, make sure you're comfortable behind the wheel. If you can, take a few practice runs to build your confidence before the interview.
✨Tip Number 3
Brush up on your customer service skills! As a Driver Trainee Installer, you'll be the face of John Lewis. Think of examples where you've gone above and beyond for customers, and be ready to share those stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Delivery Hub, 7.5T Driver Trainee in Cambridge
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you’re excited about becoming a part of the John Lewis team and delivering top-notch service to our customers.
Tailor Your CV:Make sure your CV highlights any relevant experience, especially in customer delivery or installation. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us get a good sense of who you are and what you can bring to the role.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at John Lewis plc
✨Know Your Stuff
Familiarise yourself with the John Lewis brand and their customer service ethos. Understand what it means to be an ambassador for their brand, as this will likely come up in your interview. Brush up on the types of products you'll be installing and any relevant technologies.
✨Show Off Your Communication Skills
Since great verbal communication is key for this role, practice articulating your thoughts clearly. Think about how you would explain a product installation to a customer. Role-play with a friend or family member to get comfortable with this.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've handled unexpected situations in the past. This could be anything from resolving a delivery issue to managing a difficult customer. Highlighting your ability to find solutions will show that you're ready for the challenges of the job.
✨Get Ready for the Physical Side
Since the role involves heavy lifting, be prepared to discuss your physical fitness and any relevant experience. If you've done similar work before, share those experiences. It’s important to convey that you’re up for the physical demands of the job.
