At a Glance
- Tasks: Deliver and install products with a focus on exceptional customer service.
- Company: Join the renowned John Lewis brand known for its quality and service.
- Benefits: Earn competitive pay with evening and night premiums, plus a pension scheme.
- Other info: Enjoy a flexible 4-day work week with great career progression.
- Why this job: Be part of a dynamic team bringing joy to customers' homes.
- Qualifications: Must have a C1 driving licence and experience in installation.
The predicted salary is between 29500 - 41100 £ per year.
As one of our Installation Specialists based in a Customer Delivery Hub, you will bring John Lewis's distinctive service straight to customers' doors. You will install products such as furniture, kitchen appliances, sound systems and TV sets as part of a 2‑person delivery crew, driving a 7.5‑tonne vehicle.
In addition to your contractual pay, evening hours (18:00‑22:00) attract an Evening Premium of £3.25 per hour, and night hours (22:00‑06:00) attract a Night Premium of £4.25 per hour. This also applies to existing Partners enrolled in Enhanced Hours Premium arrangements.
You must be at least 18 years old and meet all driving licence and safety requirements. The role involves heavy lifting – you will frequently deliver large items such as sofas, white goods, sports equipment, beds and mattresses.
Key Responsibilities- Act as an ambassador for the John Lewis brand with exceptional customer service.
- Load the lorry with the day's deliveries, working alongside the warehouse team.
- Show respect and courtesy for customers' homes and handle unexpected situations to find the best solution.
- Install products efficiently and quickly, demonstrating their use once installed.
- Keep up to date with new products and technologies to perform at your best.
- Maintain a safe working environment.
- Previous experience of installation, supported by our installer accreditation programme.
- Manual C1 UK driving licence (maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by first day.
- Tachograph Card.
- Previous experience driving a 7.5‑tonne vehicle.
- Previous customer‑facing experience.
- Excellent verbal communication skills, both over the phone and in person.
- Good understanding of technology.
- Installation and disconnection of white goods.
- TV installation.
- Assembly of flat‑pack furniture.
Pay: £29,500.00 – £41,100.00 per annum
Contract type: Permanent
Hours: Schedule – 4 days per week with a 5‑week rota; Monday‑Saturday 06:00‑17:00
Closing date: June 6, 2026
Location: Avonmouth Customer Delivery Hub, Packgate Road, Avonmouth, Gloucestershire, BS11 0FD
Job level: Partnership Level 9
Benefits: Evening and night premiums, journey expenses, pension scheme (details on request), and personal protective equipment provided.
Customer Delivery Hub, Driver Installer, 7.5T in Bristol employer: John Lewis plc
At John Lewis, we pride ourselves on being an exceptional employer, offering our Installation Specialists a supportive work culture that values teamwork and customer service excellence. Located in Avonmouth, our Customer Delivery Hub provides competitive pay, including evening and night premiums, alongside opportunities for personal growth and development within a renowned brand. Join us to enjoy a fulfilling career where your contributions are recognised and rewarded, all while delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Hub, Driver Installer, 7.5T in Bristol
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you show up for your interview, drop in some knowledge about their customer service ethos and how you can embody that as an Installation Specialist.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, it’s crucial to demonstrate your ability to communicate clearly and effectively. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you’ve had to think on your feet or handle unexpected situations. This will highlight your ability to maintain excellent service under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Delivery Hub, Driver Installer, 7.5T in Bristol
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight any previous experience you have with installation or driving a 7.5-tonne vehicle. We want to see how your skills match up with what we're looking for!
Be Personable:Since this role involves a lot of customer interaction, let your personality shine through in your application. We love candidates who can communicate well and show they care about providing great service.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that relate to the Customer Delivery Hub role. It shows us you’re genuinely interested.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at John Lewis plc
✨Know Your Stuff
Familiarise yourself with the products you'll be installing, like furniture and appliances. Being able to discuss their features and installation processes will show that you're prepared and knowledgeable.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with customers, think of examples from your past experiences where you provided exceptional service. Be ready to share how you handled difficult situations or went the extra mile for a customer.
✨Demonstrate Safety Awareness
Safety is key in this role, especially when it comes to heavy lifting and driving a 7.5-tonne vehicle. Be prepared to discuss how you ensure safety in your work environment and any relevant training you've completed.
✨Practice Your Communication
Excellent verbal communication is essential. Consider practising common interview questions with a friend or family member, focusing on clear and concise answers that highlight your experience and skills.
