John Lewis plc in Bracknell is seeking a Service Management leader to own, design, and assure the incident, problem, change, and request processes, while guiding the Service Desk and operations bridge functions. You will drive performance and governance across IT services to meet business requirements.
The role oversees the JL Customer Care Support Team, ensures outsourced partnerships deliver value, and escalates major incidents to senior leadership with data-driven insight.
#J-18808-LjbffrSenior IT Service Operations Lead - Incident & Change in Bracknell employer: John Lewis plc
John Lewis plc is an excellent employer, offering a supportive work culture at The Odney Hotel in the picturesque setting of Cookham, Berkshire. Employees benefit from competitive pay, flexible part-time hours, and opportunities for growth within a renowned company known for its commitment to customer service excellence. Join us to be part of a team that values your contributions and fosters a rewarding career in hospitality.
