At a Glance
- Tasks: Lead the design of customer journeys and concepts for food lovers.
- Company: Join Waitrose, a leading brand dedicated to enhancing customer experiences.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Work from Bracknell Head Office with flexible in-store or agency days.
- Why this job: Shape the future of customer experience in a dynamic and innovative environment.
- Qualifications: Experience in customer experience design and strong collaboration skills.
The predicted salary is between 60000 - 80000 £ per year.
Waitrose is seeking a Customer Experience Design Manager to define and shape the end-to-end Waitrose experience for Food Lovers.
The role, internally known as Experience Design Manager, will lead the design of key customer journeys and concepts, partnering with cross-functional matrix teams to inspire development aligned with our food lover ambition.
Hybrid work from Bracknell Head Office, with office 3 days a week (Tue/Wed core), and the remaining day in-store or with an agency.
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Senior Experience Design Manager – CX Strategy in Bracknell employer: John Lewis plc
John Lewis plc is an excellent employer, offering a supportive work culture at The Odney Hotel in the picturesque setting of Cookham, Berkshire. Employees benefit from competitive pay, flexible part-time hours, and opportunities for growth within a renowned company known for its commitment to customer service excellence. Join us to be part of a team that values your contributions and fosters a rewarding career in hospitality.
