John Lewis plc, Waitrose team, is seeking a Customer Experience Design Manager to shape the end-to-end Waitrose experience for food lovers. You will lead key customer journeys and collaborate with cross-functional teams to align with our food-lover ambition.
The role offers a permanent contract with hybrid working: office and home, three days a week in Bracknell Head Office. Expect two-stage interviews, with in-person final stage, and a strong emphasis on stakeholder influence, systems thinking
Lead Experience Designer – End-to-End CX for Food Lovers (Hybrid) in Bracknell employer: John Lewis plc
John Lewis Waitrose & Partners is an excellent employer, offering a supportive work culture that values teamwork and customer service. With flexible part-time hours and a night premium for late shifts, employees enjoy a balanced work-life experience while contributing to a community-focused environment in Locks Heath. Opportunities for personal growth and development are encouraged, making it a rewarding place to build a career in retail and delivery.
