At a Glance
- Tasks: Lead exciting projects on customer experience measurement and stakeholder engagement.
- Company: Join John Lewis plc, a renowned name in retail with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive team environment.
- Other info: 12-month fixed-term contract with opportunities for growth and development.
- Why this job: Make a real difference in customer experience while developing your skills in a dynamic role.
- Qualifications: Extensive experience in CX tracking, strong analytical skills, and commercial awareness.
The predicted salary is between 70000 - 70000 £ per year.
John Lewis plc is seeking a Senior CX Lead for a 12-month fixed-term contract, offering a blended working approach between the Bracknell office and home. You will lead major projects focused on CX measurement, CSAT tracking, and stakeholder engagement.
The ideal candidate has extensive experience in a CX tracking role, preferably in grocery or retail, with strong analytical skills and commercial acumen. This position offers a competitive salary of up to £70,000.
CX Insight Manager: NPS Tracking & Data Storytelling in Bracknell employer: John Lewis plc
John Lewis plc is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. With a strong commitment to employee development, you will have access to numerous growth opportunities while enjoying the flexibility of a blended working approach between our Bracknell office and home. Join us to be part of a company that values your contributions and prioritises customer experience in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land CX Insight Manager: NPS Tracking & Data Storytelling in Bracknell
✨Tip Number 1
Network like a pro! Reach out to folks in the CX space, especially those who work at John Lewis or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your data storytelling skills! Prepare a few examples of how you've used data to drive CX improvements in past roles. Being able to articulate your impact will make you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to CX measurement and stakeholder engagement. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace CX Insight Manager: NPS Tracking & Data Storytelling in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the CX Insight Manager role. Highlight your analytical skills and any relevant projects you've led in CX measurement or stakeholder engagement.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of your experience in CX tracking, especially in grocery or retail, and how you can contribute to our team.
Showcase Your Data Storytelling Skills:Since this role involves data storytelling, include examples of how you've turned complex data into actionable insights. We want to see your ability to communicate findings clearly and effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at John Lewis plc
✨Know Your CX Metrics
Make sure you’re well-versed in key CX metrics like NPS and CSAT. Be ready to discuss how you've used these metrics in past roles to drive improvements and engage stakeholders.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical prowess. Think about specific projects where your data storytelling made a significant impact on customer experience or business outcomes.
✨Understand the Retail Landscape
Brush up on current trends in the grocery and retail sectors. Being able to discuss how these trends affect customer experience will show that you’re not just knowledgeable but also passionate about the industry.
✨Engage with Stakeholders
Be ready to talk about your experience in stakeholder engagement. Share stories of how you’ve successfully collaborated with different teams to enhance customer experience, as this role will require strong interpersonal skills.
