At a Glance
- Tasks: Design and improve customer experiences, resolving pain points and enhancing brand consistency.
- Company: Join the Waitrose team, known for its commitment to customer satisfaction.
- Benefits: Competitive salary, night premium, hybrid working, and career development opportunities.
- Other info: Enjoy a dynamic work environment with a focus on innovation and growth.
- Why this job: Make a real difference in customer journeys while collaborating with diverse teams.
- Qualifications: Experience in human-centred design and delivering customer improvements.
ABOUT THE ROLE
We are looking for a talented Customer Experience Designer to join our team at Waitrose. In this role, you will design and deliver practical, end‑to‑end experience improvements that resolve customer pain points and foster consistency across the brand.
Partnering with stakeholders across the business, you will develop innovative solutions and collaborate with Customer Experience Design Managers to craft key customer journeys and concepts within our defined experience strategy. This role is known internally as Experience Designer.
In addition to your contractual pay, any time worked between 22:00‑06:00 will attract Night Premium at a rate of £5.25 per hour. This also applies to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Salary up to £58000 depending on experience.
Contract: Permanent. Working pattern: Hybrid – you will be required to work in the office 3 days a week, with core days Tuesday and Wednesday; the other day may be in‑store or with an agency. Hours: 35 per week.
Location: Bracknell Head Office – Bracknell Campus, Doncastle Road, Bracknell, Berkshire, RG128YA.
Key responsibilities
- Design solutions: Create clear, implementable experience solutions across journeys and touchpoints in line with the CX strategy and principles.
- Collaboration: Work with cross‑functional matrix teams to design solutions that resolve specific customer pain points.
- Test & Learn: Design and manage test and learn activity across agreed pain points, ensuring solutions are practical and scalable.
- Systems thinking: Apply systems thinking to ensure solutions work effectively across channels and operations.
- Delivery & Standards: Translate strategic direction into design requirements, and contribute to clear standards for experience development within our CX toolkit.
- Financials: Manage the day‑to‑day CX design budget.
Essential skills/experience
- Experience working in human‑centred or design‑led environments.
- Experience delivering customer or service improvements in live settings.
- Evidence of turning insight into practical, implementable customer outcomes.
Desirable skills/experience
- Experience working across multiple channels or touchpoints.
- Customer experience accredited qualification.
Job Level: Partnership Level7.
Customer Experience Designer in Bracknell employer: John Lewis plc
John Lewis plc is an excellent employer, offering a supportive work culture at The Odney Hotel in the picturesque setting of Cookham, Berkshire. Employees benefit from competitive pay, flexible part-time hours, and opportunities for growth within a renowned company known for its commitment to customer service excellence. Join us to be part of a team that values your contributions and fosters a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Designer in Bracknell
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at John Lewis plc for a Customer Experience Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like John Lewis plc before they go live!
We think you need these skills to ace Customer Experience Designer in Bracknell
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Customer Experience Designer at John Lewis plc, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work John Lewis plc does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to John Lewis plc. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at John Lewis plc.
How to prepare for a job interview at John Lewis plc
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with John Lewis plc, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. John Lewis plc might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at John Lewis plc!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what John Lewis plc is looking for.
