At a Glance
- Tasks: Deliver top-notch customer service while driving and assisting in-store.
- Company: Join the friendly team at Waitrose & Partners.
- Benefits: Enjoy staff discounts, subsidised food, and exclusive perks.
- Other info: Flexible hours with a competitive pay rate of £14.31 per hour.
- Why this job: Be the face of quality service and make customers smile.
- Qualifications: Must be 18+, hold a valid UK driving licence, and pass checks.
About the Role
This is a really important front line role. You represent us with every single customer you meet and their impression of Waitrose & Partners is down to you. You should be passionate about providing the very highest levels of customer service and be able to use your initiative to deal with unexpected situations.
Any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £3.75 per hour. The premium also applies to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Responsibilities
- Act as the friendly face of the business and deliver the unique blend of Waitrose quality and outstanding service to customers’ doors as a driver.
- Assist in the store with stock control and cashiering; may involve lifting heavy products.
- Maintain a good appreciation of health & safety.
- Participate in a driving assessment as part of the application process.
Qualifications
- Full valid UK manual driving licence with no more than six points.
- Minimum age 18 years or over.
- Successful licence and security checks.
- Desirable: previous driving experience.
- Desirable: knowledge of chilled vehicles.
Benefits
- Staff discount.
- Subsidised food in Partner dining rooms.
- Discounts in local restaurants.
- Subsidised learning.
- Access to exclusive Partnership hotels.
- Other benefits as part of the unique benefits package.
Key Information
- Pay: £14.31 per hour.
- Contract Type: Permanent.
- Hours of Work: 15 hours per week.
- Working across seven days including early starts, late finishes, evenings and weekends.
- Job Level: Partnership Level 10.
- Location: Abergavenny, Merthyr Road, Monmouthshire, NP7 9LL.
- Closing date: June 23, 2026.
Applicants must be 18 years or older due to delivery of age restricted items. Roles may be subject to pre‑employment vetting, including DBS checks and financial probity checks. We recommend applying early as vacancies can close early.
Customer Delivery Driver, Supermarket Assistant in Abergavenny employer: John Lewis plc
At Waitrose & Partners, we pride ourselves on being an exceptional employer, offering a supportive work culture that values every Partner's contribution. With competitive pay, generous staff discounts, and opportunities for personal growth through subsidised learning, our team members in Abergavenny enjoy a fulfilling career while delivering outstanding service to our customers. Join us to be part of a community that prioritises quality, teamwork, and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant in Abergavenny
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at John Lewis plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like John Lewis plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant in Abergavenny
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to John Lewis plc:Your cover letter is your chance to shine! Tell us why you want to work at John Lewis plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at John Lewis plc!
How to prepare for a job interview at John Lewis plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
