At a Glance
- Tasks: Deliver quality Waitrose produce and support the shop team with daily tasks.
- Company: Join the largest employee-owned business in the UK, Waitrose.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Enjoy a dynamic role with opportunities for personal growth and teamwork.
- Why this job: Be a vital part of our community, delivering great service and building customer relationships.
- Qualifications: Must be 18+, hold a valid driving licence, and have excellent customer service skills.
The predicted salary is between 12 - 15 € per hour.
About the role
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner‑led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers. When you’re not out on the road, you’ll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming team. Due to its nature, you need to be 18‑years or older to work in this role.
Key Responsibilities
- Checking your delivery routes for the day.
- Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
- Ensuring all appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
- Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
- Helping customers with their shopping and building a rapport with them based on trust and service.
- Supporting the wider shop team when required with general shopkeeping tasks.
Essential skills/experience you'll need
- Full valid B‑Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Time management skills.
- Ability to cope with the physical requirements of the role (e.g. lifting of crates, moving cages).
- Comfortable working independently with the ability to be self‑motivated and adaptable.
- IT literate.
Desirable skills/experience you may have
- Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.
Hours: Various hours of part‑time, especially (15–22.5 hours work per week) and possibility of full‑time work (37.5 hours per week) across seven days, to include early starts, evenings and weekends.
The partnership
We’re the largest employee‑owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can thrive. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.
Customer Delivery Driver Supermarket Assistant in Worcester employer: John Lewis Partnership
At Waitrose, we pride ourselves on being more than just a supermarket; we are a community of Partners dedicated to delivering exceptional service and quality products. Our inclusive work culture fosters personal growth and teamwork, ensuring that every employee feels valued and empowered. With flexible working hours and the opportunity to engage directly with our customers, joining us as a Customer Delivery Driver means becoming part of a purpose-driven organisation that truly cares about its people and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver Supermarket Assistant in Worcester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Waitrose's values and ethos. This will help you connect with the team and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show off your driving skills! Make sure you’re familiar with the routes and vehicle safety checks. If you can demonstrate your knowledge and confidence behind the wheel, it’ll definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Delivery Driver Supermarket Assistant in Worcester
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for customer service shine through. We want to see how you can bring that friendly, welcoming vibe to our customers, just like we do at Waitrose!
Highlight Relevant Experience:If you've got any previous driving or customer service experience, make sure to mention it! We love seeing how your skills can contribute to our team and help us deliver top-notch service.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Routes
Familiarise yourself with the delivery routes and the areas you’ll be covering. This shows that you’re proactive and ready to hit the ground running. Plus, it’ll help you answer any questions about time management and efficiency during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve gone above and beyond for a customer. This role is all about building rapport, so demonstrating your passion for helping others will really set you apart.
✨Demonstrate Your Team Spirit
Even though you'll be working independently on deliveries, you’ll also need to support the shop team. Be ready to discuss how you’ve collaborated with others in previous roles. Highlighting your ability to work well in a team will show that you’re a great fit for their friendly environment.
✨Be Prepared for Practical Questions
Expect questions about vehicle safety checks and handling physical tasks like lifting crates. Brush up on relevant regulations and think about how you would handle these responsibilities. Showing that you understand the practical side of the job will demonstrate your readiness for the role.
