About the role
As Section Manager in one of our Customer Delivery Hubs, you'll manage a team of Partners responsible for direct to customer deliveries and ensure the smooth running of the supply chain operation as well as maintaining the very best customer service standards expected of the John Lewis brand. You'll ensure all operations adhere to legal compliance rules and regulations and deliver all operational KPIs / SLAs in line with Partner, customer, and profit business-wide metrics.
At a glance
Role Title: Section Manager, Customer Delivery Hub
Position: 14 -month Fixed Term
Location: Brooklands (Customer Delivery Hub), Weybridge
Hour of Work: Full-time, 37.5 hours per week. Working 5 out of 7 days on a 7-week rotational pattern with a mixture of AM (06:00-14:00) and PM (14:00-22:00) shifts. Some weekend working is required.
Key Responsibilities
- Planning operational resources (daily and weekly) with the Partners and agency.
- Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective.
- Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement within the team.
- Ensuring daily communication with the transport planning team.
- Managing the day-to-day running of the transport office (for example, schedules and conference calls).
You'll need to be open to flexible working hours, as this role has the head of branch, out-of-hours, and key holder responsibilities. During these times, you will be held accountable for the site's business continuity procedure.
It's crucial that you act responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site.
Essential skills/experience you'll need
- Knowledge of Transport Operations and Legal Compliance.
- People Management Experience
- Experience of managing disciplinary matters and grievances.
- Excellent communication and engagement skills
Desirable skills/experience you may have
- C1 UK Driving Licence.
- Strong decision-making experience
- Manager CPC qualification.
- Hiring Manager / Recruitment experience.
- Incident management experience.
Please note:
Interviews will commence from 5th November 2026.
The partnership
We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.
We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Team Manager, Distribution in Weybridge employer: John Lewis Partnership
At John Lewis Partnership Cambridge, we pride ourselves on being an exceptional employer that values our Partners and their growth. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional development through tailored training programmes. With a commitment to flexible, customer-led service, we ensure that every team member can thrive in an environment that prioritises both personal and career advancement.
