Digital Product Owner in Westminster

About the role

As a Product Owner, you will own, evolve and deliver the core capabilities and experiences that enable sustainable growth of our marketable customer base. You will ensure customers have clear, transparent and intuitive control over how their data is used, while enabling the business to access high-quality, consented marketing data at scale. This role is working with our brands John Lewis, John Lewis Money and Waitrose to ensure we capture consent at every opportunity across all the brands.

We are hiring for 2 roles one within our Marketing Permissions team and the other within the Loyalty & Retention Platform teams.

Expected salary: The expected salary for this role is up to £60,000.

Contract type: This position is a Permanent contract.

Working pattern/flexible working: The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business.

Location: This role is based at our London Head Office campus in Pimlico.

The partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.

Key responsibilities

• Product ownership & delivery: Own and manage a well-prioritised, transparent and outcome-focused product backlog, working closely with the Product Manager to ensure alignment to strategic objectives and measurable value. Collaborate with engineering and delivery teams to define clear functional and non-functional requirements, ensuring shared understanding and high-quality delivery. Support the creation and ongoing refinement of the product roadmap, ensuring it reflects platform strategy, dependencies and evolving business needs.
• Platform & capability development: Develop a deep understanding of the platform capabilities within your ownership area, balancing technical sustainability with customer and business outcomes. Work across key Data domains and understand the impact changes made in this area impact other domains such as loyalty. Translate propositions and ambitions from customer-facing Product Managers and proposition teams into clear backlog items and delivery plans.
• Collaboration & stakeholder engagement: Act as a trusted partner to customer-facing Product Managers, proposition teams, legal, technology and other platform teams, helping to shape and enable a strong marketing permissions experience across the Partnership. Communicate complex technical or delivery trade-offs in clear, stakeholder-friendly language. Contribute to cross-team planning, alignment and continuous improvement of ways of working.
• Innovation & continuous improvement: Stay informed about emerging technologies and third-party supplier capabilities relevant to driving the performance of a marketing base both from a capture and engagement point of view. Use insight from suppliers, partners and internal teams to support ideation and continuous improvement across the loyalty, marketing and permissions ecosystem.

Essential skills/experience you'll need:

• Strong problem-solving skills, with the ability to take fresh perspectives on complex technical and customer challenges.
• Proven ability to manage competing priorities and adapt to changing demands.
• Comfortable working with technical detail and using it to inform prioritisation and decision-making.
• A collaborative team player who works effectively with engineering, delivery and operational teams.

Desirable skills/experience you may have:

• Experience working in Agile environments (e.g. Scrum or Kanban).
• Experience defining and delivering Minimum Viable Products (MVPs).
• Familiarity with experimentation techniques such as A/B testing and using data to inform decisions.
• Experience working on platform, enablement or shared capability teams.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.