At a Glance
- Tasks: Provide top-notch customer support and resolve queries with a friendly attitude.
- Company: Join the trusted John Lewis brand known for its exceptional service.
- Benefits: Gain valuable skills, work in a supportive team, and enjoy flexible hours.
- Other info: Opportunity to learn about currency handling and financial compliance.
- Why this job: Empower customers while developing your career in a dynamic environment.
- Qualifications: Excellent communication and customer service skills; training provided.
The predicted salary is between 24000 - 28000 € per year.
As a Customer Support Partner, you'll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner‑led service our competitors just can’t compete with. Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints.
At a Glance:
- Position: 6‑Month Fixed‑Term position
- Hours of work: Full‑time, 37.5 hours per week. Working 5 out of 7 days on a 4‑week rotating shift pattern, including alternate weekends
- Location: Welwyn Garden City, Hertfordshire
- Eligibility: Must be 18 years or older to work in this role.
Key Responsibilities:
- Approach work with a friendly, welcoming and self‑motivated attitude to provide the best possible customer experience.
- Resolve customer queries and complaints as a first point of resolution respectfully and compassionately.
- Be an ambassador for the John Lewis brand and its reputation as a trusted company.
- Support the wider shop when required and coach Partners on our services and how to handle customer queries or complaints.
- Work with attention to detail when handling currency, following agreed procedures to prevent fraud and minimise business risk.
- Promote our services at in‑store events.
Essential skills/experience you'll need:
- Excellent customer service skills.
- Great computer skills with the ability to work with multiple software programs.
- Strong admin/organisational skills, whilst paying close attention to detail and compliance.
- Excellent communication skills with a logical approach.
Desirable skills/experience you may have:
- Previous experience of working in a customer‑facing role is welcomed. However, we'll provide all the training you need so that you can perform at your best, every day.
Why apply for this role? As a Customer Support Partner, you will feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You will ensure our difference is felt through your dedicated Partner‑led service. This role offers a fantastic level of autonomy, allowing you to self‑manage your time and workload while responding dynamically to customer needs. It is an exceptional opportunity to learn high‑value new skills, gain experience with currency handling and financial compliance, and become an expert in anti‑fraud procedures. Working within a supportive team, you will learn to tackle complex complaints and build a strong foundation for your career.
Customer Support Partner in Welwyn employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Welwyn Garden City that fosters personal and professional growth. As a Customer Support Partner, you'll enjoy a supportive environment where your contributions are valued, alongside opportunities for skill development in customer service and financial compliance. With a commitment to employee well-being and a focus on delivering outstanding service, we empower our Partners to thrive and make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Partner in Welwyn
✨Tip Number 1
Get to know the company! Research John Lewis and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Support Partner. This will help you feel more confident when dealing with real customer queries and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the John Lewis team.
We think you need these skills to ace Customer Support Partner in Welwyn
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly and compassionate approach.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us you’re genuinely interested in the role and understand what it entails.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences stand out!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to follow the application process step-by-step. Plus, it helps us keep everything organised!
How to prepare for a job interview at John Lewis Partnership
✨Show Your Customer Service Skills
Make sure to highlight your customer service experience during the interview. Share specific examples of how you've resolved customer queries or complaints in the past, showcasing your friendly and compassionate approach.
✨Know the Brand Inside Out
Familiarise yourself with John Lewis and its values before the interview. Being able to discuss what makes their customer service unique will show that you're genuinely interested in the role and understand the brand's reputation.
✨Demonstrate Attention to Detail
Since the role involves handling currency and compliance, be prepared to discuss how you ensure accuracy in your work. Bring up any relevant experiences where attention to detail was crucial, and explain how you manage tasks methodically.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle various customer situations, especially complaints, and practice articulating your thought process clearly and logically.
