At a Glance
- Tasks: Support customers with queries and complaints, ensuring a top-notch experience.
- Company: Join the trusted John Lewis brand known for its exceptional service.
- Benefits: Enjoy flexible working, generous holiday, and a 25% discount at John Lewis.
- Other info: Be part of diverse networks supporting various communities and interests.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Excellent customer service and communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
As a Customer Support Partner, you'll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner-led service our competitors just can't compete with. Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Approach work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience.
Responsibilities- Resolve customer queries and complaints as a first point of resolution respectfully and compassionately.
- Be an ambassador for the John Lewis brand and its reputation as a trusted company.
- Support the wider shop when required and coach Partners on our services and how to handle customer queries or complaints.
- Work with attention to detail when handling currency, following agreed procedures to prevent fraud and minimise business risk.
- Promote our services at in-store events.
- Excellent customer service skills.
- Great computer skills with the ability to work with multiple software programs.
- Strong admin/organisational skills, whilst paying close attention to detail and compliance.
- Excellent communication skills with a logical approach.
- Previous experience of working in a customer-facing role is welcomed. However, we’ll provide all the training you need so that you can perform at your best, every day.
- Faith & Belief – FAB is aimed at educating, celebrating and increasing awareness of all faiths and beliefs.
- Gender Equality – Promoting gender equality, empowering Partners to overcome barriers and be more involved in topics outside of their day job.
- Linkages – Our intergenerational or age network aiming to build awareness of the benefits and opportunities of an intergenerational workforce.
- Pride – Our first network that we developed. Designed to support the LGBTQ+ community and their allies.
- Working Parents – Our Working Parents' Network supports and inspires working parents throughout their parenting journey.
- Care Experience – Providing a safe and supportive community for Partners with experience in the care system.
- Carers Network – The network aims to raise awareness and support Partners who are carers, and their allies.
- Ability – Championing workplace disability inclusion by creating a supportive environment and offering peer communities for those with diverse needs.
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
- Leisure Learning – Enjoy learning a new skill or hobby even more by claiming up to £200 towards certain tutored courses (applies to courses which you pay for in advance yourself).
- Partner Discount – 25% off at John Lewis and 20% at Waitrose (some exclusions apply; partner discount is only available following successful completion of your 90-day Earning Membership period once you have started).
- Clubs & Societies – From arts & crafts to fishing, from skiing to running, we have so many clubs and societies bringing Partners with shared interests together.
- Holiday & Leave – Enjoy a generous holiday provision. Plenty of time for some rest and relaxation (the amount of holiday you’ll get depends on your role and working hours; it increases over time).
- Pension & Life Assurance – Secure your future with our comprehensive pension scheme and life assurance.
Location: Welwyn Garden City (John Lewis), Bridge Road, Hertfordshire, AL8 6TP
Customer Support Partner in Welwyn Garden City employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our Partners to thrive. Located in the vibrant Welwyn Garden City, we provide flexible working arrangements, generous benefits including a 25% discount at John Lewis, and numerous opportunities for personal and professional growth through our diverse networks and clubs. Join us to be part of a team that values your contributions and champions a positive customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Partner in Welwyn Garden City
✨Tip Number 1
Get to know the company! Research John Lewis and its values. When you understand what makes them tick, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Support Partner. This will help you feel more confident and prepared to handle queries and complaints effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even refer you for the role, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at John Lewis. Don’t miss out!
We think you need these skills to ace Customer Support Partner in Welwyn Garden City
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your excellent customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your ability to resolve queries and complaints with a friendly attitude.
Be Organised and Detail-Oriented:Since attention to detail is key in this role, let us know about your strong admin and organisational skills. Mention any experience you have with handling multiple tasks or software programs, as this will show us you can keep everything running smoothly.
Communicate Clearly:Your communication skills are super important for this position. When writing your application, use clear and concise language to express your thoughts. This will demonstrate your logical approach and help us see how you’d communicate with our customers.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle various customer queries and complaints, as this role is all about providing a top-notch experience. Think of examples from your past experiences where you resolved issues effectively.
✨Familiarise Yourself with the Brand
Make sure you understand the John Lewis brand and its values. Research their services, especially JL Money and Partnership Credit Card applications. Showing that you know what makes them stand out will impress the interviewers and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Prepare by thinking through how you would approach specific situations, like dealing with lost property or handling a difficult customer. Practising these responses can help you feel more confident and articulate during the interview.
✨Show Your Team Spirit
This role involves working closely with other Partners, so be ready to talk about your teamwork skills. Share examples of how you've collaborated with others in previous roles, and express your enthusiasm for supporting and coaching fellow team members to enhance the overall customer experience.
