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For Companies At a Glance
- Tasks: Provide top-notch technical support for electrical products and resolve customer queries.
- Company: Join the UK's largest employee-owned business, known for John Lewis and Waitrose.
- Benefits: Enjoy flexible working hours and a supportive work-life balance.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Good communication skills and some technical support experience are essential.
- Other info: Part-time role with an average of 10.13 hours per week, mainly on weekends.
About the role
As a Technical Support Partner, you’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we\’re known for. You\’ll use your expertise in order to diagnose and troubleshoot product related issues and then, if required, liaise with repairers and suppliers ensuring product issues are resolved quickly for our customers.
Key Responsibilities
- Offering exceptional customer service to our customers by showing empathy with their product related issue.
- Keeping the customer up to date with product repairs.
- Adhering to the business systems and processes to minimise loss and protect profitability.
- Troubleshooting technical issues as a first point of resolution where possible.
- Supporting the wider shop team with general shop-keeping tasks and customer service.
Essential skills/experience you\’ll need
- Good communication skills to be able to engage with 3rd party suppliers and internal stakeholders.
- High level of product knowledge and expertise.
- Technical support experience.
Desirable skills/experience you may have
- Experience in a customer facing retail environment.
- Ability to troubleshoot product related issues.
Part Time, average hours 10.13 per week, working every Sunday and every other Saturday, between the hours 09:00 – 19:10
The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note
- It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
- We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Technical Support Partner employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Partner
✨Tip Number 1
Familiarise yourself with the electrical products sold at John Lewis. Understanding the features and common issues of these products will help you demonstrate your technical expertise during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you troubleshoot technical issues. This will prepare you to handle customer queries with empathy and clarity, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of John Lewis to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the interview.
✨Tip Number 4
Be prepared to discuss your previous technical support experience and how it relates to the role. Think of specific examples where you successfully resolved customer issues, as this will showcase your problem-solving abilities.
We think you need these skills to ace Technical Support Partner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Support Partner. Familiarise yourself with the key skills required, such as technical support experience and good communication skills.
Tailor Your CV: Highlight your relevant experience in customer service and technical support in your CV. Use specific examples that demonstrate your ability to troubleshoot issues and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your technical expertise. Mention how your values align with those of John Lewis and your commitment to creating a positive customer experience.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at John Lewis Partnership
✨Showcase Your Technical Knowledge
As a Technical Support Partner, it's crucial to demonstrate your understanding of electrical products. Be prepared to discuss specific products and common issues, showcasing your troubleshooting skills and technical expertise.
✨Emphasise Customer Service Skills
Highlight your ability to empathise with customers and provide exceptional service. Share examples from previous experiences where you resolved customer issues effectively, as this role heavily relies on strong communication and interpersonal skills.
✨Familiarise Yourself with the Company Values
Understand the ethos of John Lewis and the importance of being a Partner. Be ready to discuss how you align with their values of kindness, respect, and ownership, as these are key to thriving in their environment.
✨Prepare Questions for the Interviewer
Have thoughtful questions ready to ask the interviewer about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
