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- Tasks: Lead and inspire your team while ensuring top-notch customer service at Waitrose.
- Company: Join the largest employee-owned business in the UK, known for John Lewis and Waitrose.
- Benefits: Enjoy night shift premium pay, flexible working options, and a supportive work culture.
- Other info: Roles available in Glasgow Byres Road and Newton Mearns; apply early as vacancies may close quickly.
- Why this job: Be part of a dynamic team that values kindness, respect, and personal growth.
- Qualifications: Experience in leading teams in fast-paced environments and strong people management skills required.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT THE ROLE
As a Team Manager in one of our Waitrose shops, you\’ll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.
Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
In addition to your contractual pay, any time worked between 22:00 – 06:00 will attract Night Premium at a rate of £4.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities
It\’s fast paced and at times you\’ll oversee the entire day-to-day operation of the shop.
– Using your commercial skills to maximise sales and profit while minimising wastage.
– Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
– Improving and maintaining customer satisfaction.
– Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
– Create a supportive culture of care, belonging, pace and productivity.
– Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you\’ll need
– Experience of leading a team in a fast-paced, customer focused environment.
– People Management skills.
– Able to demonstrate an innate passion for and understanding of retail.
– Resilience to support and plan your team\’s response to change.
– Ability to influence stakeholders.
– Advanced communication skills.
Desirable skills/experience you may have
– Experience of supporting with the Disciplinary and Grievance process.
– Regulatory Compliance Management.
– Personal Licence Holder.
– Food Hygiene Level 3.
#LI-SHOPTRADE
#LI-JLPWTR
To learn more about this role, please copy and paste this link into a new browser window: Please refer to the job outline above for more information on the role
Closing Date:
January 18, 2026
Pay:
£30, £42,500.00 Annual
Contract Type:
Permanent
Hours of Work:
Full time 37.5 hours per week – 4 Night shifts, typically; 21:00-07:15 with alternate weekend working.
Job Level:
Partnership Level 8
Where You\’ll Be Working:
Swindon (Waitrose & Partners), Middle Wichel, Swindon, Wiltshire, SN1 7BX
ABOUT THE PARTNERSHIP
We\’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\’re not just employees, we\’re Partners, driven by our purpose to build a happier world. As we look to our future, there\’s never been a more exciting time to join us.
We\’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It\’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager, Nights employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager, Nights
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding what makes their customer service distinctively Waitrose will help you demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight specific situations where your leadership made a positive impact on team performance or customer satisfaction.
✨Tip Number 3
Showcase your people management skills by discussing how you've handled team dynamics, such as resolving conflicts or managing absences. This will illustrate your ability to create a supportive culture within the team.
✨Tip Number 4
Be ready to discuss your approach to change management. Since the role involves leading partners through change, demonstrating your resilience and adaptability will be key to impressing the hiring manager.
We think you need these skills to ace Team Manager, Nights
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Team Manager position. Highlight your relevant experience in leading teams and delivering excellent customer service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, people management skills, and any experience in a fast-paced retail environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the Waitrose brand. Use specific examples from your past experiences to demonstrate how you can contribute to the team and enhance customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at John Lewis Partnership
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed a team in a fast-paced environment, focusing on your leadership style and the positive outcomes achieved.
✨Understand the Waitrose Brand
Familiarise yourself with the values and customer service ethos of Waitrose. Be ready to discuss how you can embody these values and contribute to maintaining high customer satisfaction levels, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and resilience. Think of scenarios where you've had to manage change or resolve conflicts within your team, and be prepared to explain your thought process and actions.
✨Discuss Your People Management Experience
Highlight your experience in managing people-related tasks, such as organising holidays and handling absences. Be specific about your approach to creating a supportive culture and how you've successfully engaged your team in previous roles.