Team Manager (Nights)

About the roleAs a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit. Due to the nature of this role, applicants must be 18 years or over to apply. In addition to your contractual pay, any hours worked between 22:00 - 06:00 will attract Night Shift Premium at a rate of £4.50 per hour. This will also apply to existing partners who have enrolled onto Enhanced Hours Premium arrangements . Key Responsibilities Using your commercial skills to maximise sales and profit while minimising wastage. Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation. Improving and maintaining customer satisfaction. Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences. Create a supportive culture of care, belonging, pace and productivity. Engage and lead partners in delivering and embedding change consistently and effectively within your shop. Essential skills/experience you'll need Experience of leading a team in a fast-paced, customer focused environment. People Management skills. Able to demonstrate an innate passion for and understanding of retail. Resilience to support and plan your team’s response to change. Ability to influence stakeholders. Advanced communication skills. Desirable skills/experience you may have Experience of supporting with the Disciplinary and Grievance process. Regulatory Compliance Management. Personal Licence Holder. Food Hygiene Level 3. Important points to note It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. #J-18808-Ljbffr