At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service at Waitrose.
- Company: Join the UK's largest employee-owned business, known for its commitment to quality.
- Benefits: Enjoy a night shift premium, competitive salary, and flexible working options.
- Other info: Opportunities for career growth and a culture of belonging await you.
- Why this job: Make a real impact in a supportive environment while growing your leadership skills.
- Qualifications: Experience in team leadership and a passion for retail are essential.
The predicted salary is between 36000 - 60000 £ per year.
About the role
As a Team Manager in one of our Waitrose shops, you\'ll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.
Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Please note this role will receive night shift premium pay, this will be 33% of the base advertised salary rate. This works out as an additional £10,065 per year approx.
We have roles available at both our Glasgow Byres Road branch and our Newton Mearns branch.
Key Responsibilities
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Creating a supportive culture of care, belonging, pace and productivity.
- Engaging and leading partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
Hours of Work 37.5 hours a week overnight, on a rota basis, shift options to be discussed at interview.
The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager, Nights in Paisley employer: John Lewis Partnership
At Waitrose, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered. As a Team Manager, you'll not only lead a dedicated team in delivering exceptional customer service but also benefit from competitive night shift premiums and a supportive work environment that prioritises personal growth and work-life balance. Join us in creating a thriving workplace where your contributions truly matter and where you can make a lasting impact on our customers and community.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager, Nights in Paisley
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Waitrose's values and mission. This way, you can show how your leadership style aligns with their focus on customer service and teamwork.
✨Tip Number 2
Practice your people skills! Think of examples where you've successfully led a team or resolved conflicts. Being able to share these stories will demonstrate your ability to inspire and manage effectively.
✨Tip Number 3
Prepare for situational questions! Expect to discuss how you'd handle challenges like managing absences or implementing changes. Show that you're adaptable and ready to support your team through any situation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Waitrose family!
We think you need these skills to ace Team Manager, Nights in Paisley
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and created a positive environment, so share specific examples that showcase your leadership style.
Emphasise Customer Focus:Since this role is all about delivering outstanding customer service, don’t forget to mention your passion for retail and how you’ve improved customer satisfaction in previous roles. We love seeing candidates who truly understand the importance of putting customers first!
Be Authentic:At StudySmarter, we value authenticity. Let your personality shine through in your application! Share your unique experiences and perspectives that make you a great fit for our team and the Waitrose brand.
Apply Early!:We occasionally close vacancies early if we receive a high volume of applications, so don’t wait around! Head over to our website and submit your application as soon as possible to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at John Lewis Partnership
✨Know Your Team Dynamics
Before the interview, think about how you would lead and motivate a team in a fast-paced environment. Be ready to share specific examples of how you've successfully managed a team, especially during challenging times. This will show your understanding of people management and your ability to create a supportive culture.
✨Showcase Your Customer Focus
Prepare to discuss how you can enhance customer satisfaction at Waitrose. Think of instances where you've gone above and beyond for customers or improved service delivery. Highlighting your passion for retail and customer service will resonate well with the interviewers.
✨Demonstrate Your Commercial Acumen
Brush up on your knowledge of sales strategies and how to maximise profit while minimising waste. Be prepared to discuss how you would apply these skills in the role. Showing that you understand the business side of retail will set you apart from other candidates.
✨Be Ready for Change Management
Change is constant in retail, so be prepared to talk about how you've led teams through transitions. Share examples of how you've engaged and inspired your team during changes, and how you plan to do the same at Waitrose. This will demonstrate your resilience and leadership skills.
